Sign in

Log in to My Sprint

Log in to My Sprint

Sign up for a My Sprint profile

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers

My Order

Find out the status of your order by entering the order number listed in your confirmation email. Your status is available 24 hours after placing your order.

XX-XXXX-1234567 (include all dashes) or
XXXX-O-12345678 (include all dashes. O is a letter.)

If you placed your order in a store, you will not be able to track it here unless your confirmation number begins with or-pdpm. The store will call you when your order is ready to pick up.

Questions about your order? Let's chat. The "Chat" option is available when you see the yellow “Live Chat" icon on the side of this page. If the Chat option is unavailable due to high chat volume, please try again later. Rest assured our reps are working quickly to assist all customers in the queue. We look forward to chatting with you.

Shipping estimates

The dates provided are estimates and may change based on inventory availability. If you provided an email address along with your order, you will receive an email update when dates change.

Device Latest shipping estimates
Most phones, tablets and mobile broadband devices Available NOW
10.5-inch Apple iPad Pro
10.5-inch Apple iPad Pro 64GB - Space Gray Available NOW
10.5-inch Apple iPad Pro 64GB - Silver  Available NOW
10.5-inch Apple iPad Pro 64GB - Gold Available NOW
10.5-inch Apple iPad Pro 64GB - Rose Gold Available NOW
10.5-inch Apple iPad Pro 256GB - Space Gray Ships by 6/30 if ordered before 12PM CT on 6/21
Ships by 7/15 if ordered after 12PM CT on 6/21
10.5-inch Apple iPad Pro 256GB - Silver  Ships by 6/30 if ordered before 12PM CT on 6/20
Ships by 7/15 if ordered between 12PM CT on 6/20 and 12PM CT on 6/21
Ships by 7/22 if ordered after 12 PM CT on 6/21
10.5-inch Apple iPad Pro 256GB - Gold Ships by 7/15
10.5-inch Apple iPad Pro 256GB - Rose Gold Ships by 6/30
10.5-inch Apple iPad Pro 512GB - Space Gray Ships by 6/30 if ordered before 12PM CT on 6/21
Ships by 7/15 if ordered after 12PM CT on 6/21
10.5-inch Apple iPad Pro 512GB - Silver  Ships by 6/30
10.5-inch Apple iPad Pro 512GB - Gold Ships by 6/30
10.5-inch Apple iPad Pro 512GB - Rose Gold Ships by 6/30
12.9-inch Apple iPad Pro (Latest Model)
12.9-inch Apple iPad Pro (Latest Model) 64GB  - Space Gray Ships by 7/15
12.9-inch Apple iPad Pro (Latest Model) 64GB - Silver Ships by 7/15 if ordered before 12PM CT on 6/21
Ships by 7/22 if ordered after 12 PM CT on 6/21
12.9-inch Apple iPad Pro (Latest Model) 64GB - Gold Ships by 6/21 if ordered before 12PM CT on 6/21
Ships by 7/15 if ordered after 12 PM CT on 6/21
12.9-inch Apple iPad Pro (Latest Model) 256GB  - Space Gray Ships by 7/15
12.9-inch Apple iPad Pro (Latest Model) 256GB - Silver Ships by 7/15 if ordered before 12PM CT on 6/21
Ships by 7/22 if ordered after 12 PM CT on 6/21
12.9-inch Apple iPad Pro (Latest Model) 256GB - Gold Ships by 7/15 if ordered before 12PM CT on 6/21
Ships by 7/22 if ordered after 12 PM CT on 6/21
12.9-inch Apple iPad Pro (Latest Model) 512GB  - Space Gray Delivers 6/22-6/23 if ordered before 12PM CT on 6/21
Ships by 7/15 if ordered after 12 PM CT on 6/21
12.9-inch Apple iPad Pro (Latest Model) 512GB Silver Available NOW
12.9-inch Apple iPad Pro (Latest Model) 512GB - Gold Available NOW

Related links

Planning to swap your handset for one already in your account?

Visit www.sprint.com/activate

Curious about all the cool features on your new phone?

Check out these support articles

Have questions about your mail-in rebate?

Visit www.sprint.com/rebate