My Order

Find out the status of your order by entering the order number listed in your confirmation email. Your status is available 24 hours after placing your order.

XX-XXXX-1234567 (include all dashes).) or
XXXX-O-12345678 (include all dashes. O is a letter.)

If you placed your order in a store, you will not be able to track it here unless your confirmation number begins with or-pdpm. The store will call you when your order is ready to pick up.

Questions about your order? Let's chat. The "Chat" option is available 24/7, so just look for the Chat icon whenever you need assistance. If the Chat option is unavailable due to high chat volume, please try again later. Rest assured our reps are working quickly to assist all customers in the queue. We look forward to chatting with you.

Shipping estimates

The dates provided are estimates and may change based on inventory availability. If you provided an email address along with your order, you will receive an email update when dates change.

Device Shipping estimates
Most phones, tablets and mobile broadband devices Delivers in 1-2 business days
Samsung Galaxy S8
Samsung Galaxy S8 - all colors Delivers in 1-2 business days
Samsung Galaxy S8+
Samsung Galaxy S8+ - all colors Delivers in 1-2 business days
Apple iPhone 7
Apple iPhone 7 128GB (PRODUCT) RED™ Delivers in 1-2 business days
Apple iPhone 7 256GB (PRODUCT) RED™ Delivers in 1-2 business days
Apple iPhone 7 Plus
Apple iPhone 7 Plus 128GB (PRODUCT) RED™ Delivers in 1-2 business days
Apple iPhone 7 Plus 256GB (PRODUCT) RED™ Delivers in 1-2 business days
Apple iPhone SE
Apple iPhone SE 32GB Space Gray Delivers in 1-2 business days
Apple iPhone SE 32GB Silver Delivers in 1-2 business days
Apple iPhone SE 32GB Gold Delivers in 1-2 business days
Apple iPhone SE 32GB Rose Gold Delivers in 1-2 business days
Apple iPhone SE 128GB Space Gray Delivers in 1-2 business days
Apple iPhone SE 128GB Silver Delivers in 1-2 business days
Apple iPhone SE 128GB Gold Delivers in 1-2 business days
Apple iPhone SE 128GB Rose Gold Delivers in 1-2 business days
Apple iPad (5th Generation)
Apple iPad 32GB Space Gray Delivers in 1-2 business days
Apple iPad 32GB Silver Delivers in 1-2 business days
Apple iPad 32GB Gold Delivers in 1-2 business days
Apple iPad 128GB Space Gray Delivers in 1-2 business days
Apple iPad 128GB Silver Delivers in 1-2 business days
Apple iPad 128GB Gold Delivers in 1-2 business days

Related links

Planning to swap your handset for one already in your account?

Visit www.sprint.com/activate

Curious about all the cool features on your new phone?

Check out these support articles

Have questions about your mail-in rebate?

Visit www.sprint.com/rebate