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My Order

Find out the status of your order by entering the order number listed in your confirmation email. Your status is available 24 hours after placing your order.

XX-XXXX-1234567 (include all dashes).) or
XXXX-O-12345678 (include all dashes. O is a letter.)

If you placed your order in a store, you will not be able to track it here unless your confirmation number begins with or-pdpm. The store will call you when your order is ready to pick up.

Questions about your order? Let's chat. The "Chat" option is available 24/7, so just look for the Chat icon whenever you need assistance. If the Chat option is unavailable due to high chat volume, please try again later. Rest assured our reps are working quickly to assist all customers in the queue. We look forward to chatting with you.

Shipping estimates

The dates provided are estimates and may change based on inventory availability. If you provided an email address along with your order, you will receive an email update when dates change.

Device Latest shipping estimates
Most phones, tablets and mobile broadband devices Available NOW
Apple iPhone X
Apple iPhone X 64GB - Space Gray Available NOW
Apple iPhone X 64GB - Silver Available NOW
Apple iPhone X 256GB - Space Gray Available NOW
Apple iPhone X 256GB - Silver Available NOW
Apple Watch Series 3
Apple Watch Series 3 38mm - Space Gray Aluminum / Black Band Available NOW
Apple Watch Series 3 38mm - Gold Aluminum / Pink Band Available NOW
Apple Watch Series 3 38mm - Silver Aluminum / Fog Band Ships by 1/12
Apple Watch Series 3 38mm - Gray Aluminum / Dark Olive Sports Loop Ships by 1/12
Apple Watch Series 3 38mm - Gold Aluminum / Pink Sports Loop Ships by 1/12
Apple Watch Series 3 42mm - Space Gray Aluminum / Black Band Available NOW
Apple Watch Series 3 42mm - Gold Aluminum / Pink Band Available NOW
Apple Watch Series 3 42mm - Silver Aluminum / Fog Band Ships by 1/12
Apple Watch Series 3 42mm - Gray Aluminum / Dark Olive Sports Loop Ships by 1/12
Apple Watch Series 3 42mm - Nike+ Silver Aluminum/Black Band Available NOW
Essential Phone
Essential Phone - Black Moon Ships by 12/15 if ordered before 10AM CT on 12/5
Ships by 12/22 if ordered after 10AM CT on 12/5

Related links

Planning to swap your handset for one already in your account?

Visit www.sprint.com/activate

Curious about all the cool features on your new phone?

Check out these support articles

Have questions about your mail-in rebate?

Visit www.sprint.com/rebate