Sprint's terms and conditions, including guidelines on such topics as service plans, activation procedures, data usage and dispute resolution, can be viewed at the bottom of all of our online shopping pages. Terms and conditions also can be viewed here: sprint.com/legal.
Detailed information on all of Sprint's broadband Internet access service plans for phones, broadband cards, laptops, tablets, mobile hotspots, and more can be found on Sprint's online shopping pages at:
For questions that are not answered on this page, Sprint customers may contact customer care at 888-211-4727, by dialing *2 from your Sprint phone or by any of the methods listed on our customer service contact page located at: sprint.com/contactus. For information on resolving disputes with Sprint, please review our terms and conditions under the heading "Dispute Resolution" located here: sprint.com/legal.
Sprint regularly measures the performance, coverage and speed of our 3G and 4G data networks in an effort to ensure our coverage maps are accurate and up-to-date. Our average speed and latency estimates are based on a combination of independent third-party testing and Sprint-generated results. Coverage isn't available everywhere, and speeds may vary considerably from these averages based on factors both within and beyond Sprint’s control such as network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc. It is important that you consider the capabilities of your device, Sprint’s network coverage, and Sprint’s expected speed and latency estimates for Sprint’s network technologies in determining whether Sprint’s data services are right for you.
Information on Sprint’s network performance can be found at:
Depending on your service plan, additional information concerning Sprint's coverage can be found at:
Sprint is committed to providing the best mobile broadband Internet access service experience possible for its customers. To ensure that all Sprint customers enjoy the best possible network experience, Sprint uses reasonable network management practices that are consistent with mobile broadband industry standards and guidance provided by the Federal Communications Commission (FCC). Sprint’s network management practices are primarily used for and tailored to achieving legitimate network management purposes taking into account Sprint’s network architecture and technology.
The following Frequently Asked Questions are intended to help clarify for Sprint's retail customers what Sprint means by network management and explain Sprint's (and its providers') network management techniques and approaches.
Sprint manages its network with the goal of delivering the best possible mobile broadband Internet access experience to its customers. Mobile network resources are not infinite. Managing the network is essential to promote the use and enjoyment of mobile data by our customers. We use reasonable network management practices that are consistent with industry standards for protecting Sprint’s network and customers and for managing the delivery of mobile broadband services. Just as the Internet continues to change and evolve, so, too, will our network management practices to address the challenges and threats on the Internet.
If Sprint didn't manage its network, our customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of the service. By engaging in reasonable and responsible network management, Sprint can deliver the best possible mobile broadband Internet access experience to its customers.
Sprint employs a holistic approach to managing congestion on its data network. Sprint’s first goal is to avoid congestion altogether by directing traffic to the best available spectrum resources and cell sites. Sprint also attempts to avoid congestion by managing tonnage on its network. Finally, when congestion does occur, meaning that the demand on a particular sector temporarily exceeds the ability of that sector to meet the demand, Sprint relies on the radio scheduling software provided by Sprint’s hardware vendors to allocate resources to users.
Techniques to Direct Traffic to the Best Available Spectrum Resources and Cell Sites: All mobile networks, including Sprint’s, employ a Radio Access Network (“RAN”) that manages connectivity between mobile client devices and the core network. The RAN functions to identify mobile devices permitted to access the network and their locations and assigns the mobile device to an available frequency band and cell site serving the location. The RAN also controls device “hand off” between neighboring cell site resources to balance load across network resources or as a mobile device moves from one location to another. Sprint’s RAN manages connections between mobile devices and cell sites operating on multiple frequency bands (800 MHz, 1.9 GHz, 2.5 GHz) and multiple air interfaces (CDMA, EVDO, LTE). As part of managing those connections, Sprint’s RAN is designed to dynamically connect customers to the best available spectrum resources and cell sites—and reassign those connections as circumstances change.
Managing Tonnage: The majority of Sprint’s traffic management efforts are aimed at avoiding congestion by managing the total volume of data transmitted, referred to colloquially as “tonnage.” Sprint manages tonnage by optimizing certain applications on the network such as video and web traffic. This optimization improves page load times and reduces video stalling, while also eliminating wasted data transmissions that result from lack of coordination between applications, the network, and a device (for example, stopping transmission of a video after a customer has stopped viewing it). It also matches media transmission quality to the capability of the device viewing the media.
Allocating Resources During Times of Congestion: Despite its best efforts to prevent congestion through managing tonnage and directing customers to the best available network resources, the demand on a particular network sector sometimes temporarily exceeds the ability of that sector to meet the demand. During these times, Sprint relies on the radio scheduling software provided by Sprint’s hardware vendors to allocate resources to users. This radio scheduling software includes a set of generic fairness algorithms that allocate resources based on signal quality, number of users, and other metrics. These algorithms are active at all times, whether or not the cell is congested; however, during times of congestion, the algorithms operate with the goal of ensuring that no single user is deprived of access to the network.
Quality of Service (QoS): To help protect against the possibility that unlimited data plan customers that use high volumes of data may occupy an unreasonable share of network resources, Sprint employs network prioritization or QoS on the Sprint network. Customers who choose unlimited data handset plans launched on or after October 16, 2015, or customers who choose to upgrade their handsets or activate new lines of service on or after October 16 and are on unlimited data plans, that use more than 23GB (to be adjusted periodically) of data during a single billing cycle will be de-prioritized for the remainder of that billing cycle as compared to other customers at times and places where the availability of network resources is constrained. Affected unlimited data customers will continue to be able to enjoy unlimited amounts of data without the worry of overage charges or hard, full time bandwidth reductions. Customers subject to prioritization may experience reduced throughput and increased latency compared to other customers on the constrained site and as compared to their normal experience on the Sprint network. Unlimited customers may also notice temporary changes in the performance of data intensive applications such as streaming video or online gaming when subject to prioritization. These temporary reductions in performance will only occur at times and places where capacity is constrained. Performance will return to normal as soon as the resource constraints have been relieved or the customer has relocated to a non-constrained location. Unlimited data customers potentially subject to lower QoS will be notified when their individual data usage reaches approximately 75% of 23 GB so that they may modify their usage to avoid network management practices that may result in slower data speeds. We will also notify customers when they have reached the 23 GB threshold and are now subject to de-prioritization.
The goal of congestion management is to ensure that all users during times of congestion have access to a fair share of the network resources and that no user is starved of resources. When congestion occasionally occurs, customers may experience reduced throughput or speed compared to their normal experience on non-congested sites.
Because of the peaked nature of mobile data traffic, congestion management software is actively looking for network congestion at all times. When it detects congestion, the fairness algorithms described above operate with the goal of ensuring that all customers are allocated a fair share of network resources.
To help reduce congestion, Sprint evaluates its overall network performance and enhances its network by adding capacity or making other network adjustments to help improve network performance.
Yes. The wireless industry is highly dynamic. As the Internet and related technologies continue to evolve and advance, Sprint's network management tools will evolve and keep pace allowing Sprint to deliver an excellent, reliable and safer online experience to all of our customers. We will provide updates here and in other appropriate locations if we make important or significant changes to our network management techniques that impact customers.
Yes, Sprint deploys network optimization capabilities for video and web traffic on the Sprint Wireless Network. Intent is to improve overall user experience and increase network efficiency. Optimization helps improve page load times and reduces video stalling. The optimization technology provides for the elimination of wasted data transmissions that result from lack of coordination between applications, network, and device, for example stopping transmission of video after a customer has stopped viewing it. It also matches media transmission quality to the capability of the device viewing the media.
Video optimization is deployed for RTSP and HTTP video traffic and all HTTP web traffic. Video optimization is always deployed and active on the Sprint network for all identifiable video traffic. Although the purpose of the optimization techniques is to improve overall video viewing experience, it is possible that some users may experience minor discernable reductions in image quality when viewing video traffic on certain devices. These reductions should generally be offset by improvement s in load times and reductions in video stalling and other experience improvements. Sprint’s video optimization uses four basic technologies:
Some streaming video applications employ adaptive bitrate protocol to stream video. These applications automatically and continuously monitor the available bandwidth and adjust the streaming video bitrate to current user conditions. Depending on available bandwidth, users may notice differences in video streaming quality as the application adjusts the video streaming bitrate to account for changing channel conditions.
Web optimization is deployed for all HTTP web traffic and is always deployed and active on the Sprint network for all identifiable web traffic. Although the purpose of the optimization techniques is to improve overall web viewing experience, it is possible that some users may experience minor discernable reductions in image quality when viewing web traffic on certain devices. These reductions should generally be offset by improvement s in load times and other experience improvements. Web optimization uses three basic technologies:
Yes, Sprint broadband internet access services are intended to be used for web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or on line gaming. To ensure the activities of some users do not impair the ability of our customers to have access to reliable services, Sprint prohibits use of our services in a manner that harms or unduly interferes with Sprint's network or systems or poses a security risk. Refer to sprint.com/termsandconditions for more information.
Sprint strives to deliver to its customers access to all the lawful, legitimate and non-infringing content that the Internet has to offer. However, we are committed to protecting customers from spam, phishing and other unwanted or harmful online content and activities. Sprint uses industry standard tools and generally accepted best practices and policies to help it meet this customer commitment. In cases where these tools and policies identify certain online content as harmful, Sprint may prevent the content from reaching customers. In other cases, these tools and policies may permit customers to identify certain content that is not clearly harmful or unwanted, such as bulk email or websites with questionable security ratings, and enable those customers to inspect the content further if they want to do so. Sprint does not block sites based on content or subject, unless the Internet address hosts unlawful content or is blocked as part of an opted-in customer service.
Any device certified as being Sprint network compatible may be used on the Sprint network including compatible devices not purchased from Sprint. Information about Sprint compatible devices can be found on Sprint’s website at: support.sprint.com/support/devicelistpage. Sprint will not activate devices that have been reported as lost or stolen or associated with accounts that are found not to be in good standing.
Manufacturers and developers who want to develop products for use on the Sprint’s network can find information and assistance through Sprint’s developer tools located at: developer.sprint.com.
From time to time, Sprint may push software updates to your device to improve device features, security, and performance. These updates may include components that optimize the way your device and application on the device use network resources by, for example, managing connections between a user's Wi-Fi networks and the Sprint network or by managing the intervals at which certain background applications not being used by the user connect to the network. Updates that manage radio resources are intended to improve performance and device battery life while at the same maintaining a high quality user experience.