The return policies and information below apply to Sprint postpaid customers. For return policies and information for Sprint Prepaid customers, click here.
For new lines activating on or after 3/25/16, we’ll let you try out Sprint for 30 days, and if you aren’t 100 percent satisfied, we’ll refund your device purchase and cost of service! Simply return your device to your original place of purchase and contact us to deactivate service within 30 days of activation, and Sprint will:
Customers are responsible for any out-of-plan usage, such as but not limited to downloads, overage, international charges, and any related taxes and surcharges.
To take advantage of our extended 30-Day Satisfaction Guarantee, visit a Sprint store, shop at sprint.com or call 1-800-SPRINT1 today!
Customers upgrading or exchanging a device or purchasing accessories are still covered under our 14-day Satisfaction Guarantee policy below.
We love our products and services, and we think you will, too. With the Sprint Satisfaction Guarantee, you can try your new device for 14 days. If you aren't 100% satisfied with your device, return your device and any accessories sold with the device in good, working condition to your original place of purchase (unless indicated otherwise below), and contact us within 14 days of activation (or within 14 days of purchase for devices purchased with no service) to deactivate service.
For discounted devices, Sprint will:
For devices purchased under a monthly installment agreement, Sprint will:
For Sprint Lease℠ devices, Sprint will:
Customers are responsible for all their usage charges (included but not limited to Monthly Rate Charges, add-ons, casual or out-of-plan usage and related taxes and Sprint surcharges) and applicable charges and/or fees (including but not limited to Spending Limit Program Charge, Paper Bill Fee, Detail Bill Fee) on a prorated basis. Additionally, a restocking fee of $75 for netbooks, notebooks and tablets and $35 for other devices may apply. If the product is returned in its original unopened packaging or has not been activated, no restocking fee will be applied. If service is canceled within 3 days of activation, the activation fee will be refunded as a credit on your account.
Customers with an iPhone 4S, or later model are required to reset or wipe their device prior to returning or exchanging it. On the device choose: Settings>General>Reset>Erase All Content & Settings to complete this action.
Customers who exercised an upgrade option (early or upgrade eligible) and have chosen to return their device within the eligible period will be returned to their prior contract status and will be subject to any prior Service Agreement, installment billing agreement or lease agreement, as applicable. Per the terms of Sprint's Buyback, Giveback, Device Turn-In and Lease Turn-In Policies, Sprint cannot ensure that Sprint will be able to return your old device. If Sprint cannot provide your old device, you will be provided with a comparable device. You can select the best plan for you from our current price plan options (your previous service plan may no longer be available to you).
Happy with your device but decided you'd rather change how you pay for your device? If you wish to change your device purchase method (e.g., from lease to monthly installment agreement or 2-year Service Agreement, etc.) but want to keep the phone you purchased, you may do so within 14 days of device activation, but only at a Sprint Retail Store. To find a store near you, visit sprint.com/storelocator. Customers who change their device purchase method may be required to sign a new contract, lease or installment agreement.
So you just purchased a brand new Sprint product and it's not quite what you expected. Too big. Too small. Not quite the right color red. No sweat. You've got options. As long as you're within our 14-day Sprint Satisfaction Guarantee period, you can exchange your device for a different one.
Just bring your original device back to the original place of purchase or call us and we'll help you find a product that better meets your needs.
A restocking fee of $75 for netbooks, notebooks and tablets and $35 for other devices may apply. If the product is returned in its original unopened packaging or has not been activated, no restocking fee will be applied.
You may exchange an item only once during the initial 14-day period. An exchange does not extend the 14-day period.
Sprint customers purchasing a device under a monthly installment agreement or Sprint Lease℠ customers who wish to exchange to a different device must return the original device and may be required to execute a different installment billing agreement or lease agreement. Exchanges cannot be processed through the mail; you must go back to the original place of purchase. Customers who purchased via sprint.com or by phone must go into a Sprint-owned retail store to exchange devices. To find a store near you, visit sprint.com/storelocator.
Customers can also try their accessories for 14 days.
If you aren't 100% satisfied with your accessory, return it within 14 days of purchase, and we'll refund the purchase price, including any applicable taxes and surcharges.
Want to return some accessories and hold on to others, but you purchased them all under an installment billing agreement? No problem. Customers who have purchased accessories under a monthly installment agreement have two choices in handling the return of less than all the accessories covered under their installment agreement. Simply choose the one that works best for you.
Insurance replacement devices will not be accepted in lieu of the original device in any return or exchange and replacement devices are not eligible for a refund.
Refunds may exclude any instant discounts received at purchase or charges for shipping or deposit.
For cash purchases in a Sprint-owned retail store, we will refund in cash up to $175 (subject to available cash in store). For refunds greater than $175, we will issue a check within 14 business days.
If you paid by check, we will issue a check within 14 business days after your check clears.
If your account was billed, we'll credit the amount back to that account within 10 business days from receipt of the product at our warehouse. The device credit will appear on your next one to two billing statements based on the timing of your billing cycle.
Please note that these policies may not reflect the return policies of our authorized third-party dealers or retailers. If you are returning a device leased through Apple Finance Services (AFS), call AFS at 1-800-216-4384.
Sprint reserves the right to deny or terminate service to prevent multiple returns or exchanges under the Sprint Satisfaction Guarantee.
If you cancel service pursuant to the return policy for your product, you are required to return your device and will no longer be eligible for any associated mail-in rebates.
If you cancel service after the 14-day return policy period, any remaining unpaid balance on the device becomes due immediately.
Replacement devices provided as part of an advanced exchange that are not returned within 10 days of receipt of the replacement product may be subject to a product non-return fee of up to $500.
For any product purchased through a Buy One, Get One (BOGO) offer, all products must be returned/exchanged to receive a refund or comparable exchange. Each item exchanged may be subject to the restocking fee, except where prohibited.
Gift cards and iTunes cards are not redeemable for cash and cannot be returned or exchanged (except as required by law).
If you are exchanging a replacement device provided to you by Sprint and not through Asurion or another third party, call the following numbers for exchange:
Sprint devices (888-211-4727 or *2); PowerSource devices (866-398-0455).
If you received a replacement device through our Total Equipment Protection Program, your device may be eligible for exchange if defective by contacting Asurion at 800-584-3666.
Find more information here regarding Phone Repair and Protection.