Sprint and Google Voice
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Google Voice is a free and easy way to make your Sprint mobile experience even better. For the first time ever, you can use your mobile number as your Google Voice number. It will ring up to 6 different phones when you get a call, transcribe voicemails so you can read via text, email or the Web, and give you even more control of your phone with simple call management tools. Only Sprint gives you the power of Google Voice built right into your phone with all these features and more:
One number for all your phones- Stay connected regardless of where you are
- Add or remove phones anytime
- Ring up to 6 phones—and your computer—with one number
- Ring some or all of your phones based on who is calling or time of day
- Setup custom voicemail greetings for different callers
- Screen calls in real time (and pick up if you want)
- Listen to, read and search your voicemail online
- Setup blocked caller lists
- Make calls from the Web
We've got answers
Both Sprint and Google provide online support for Google Voice. Here are answers to some common questions to help get you started.
Where can I learn more about the features of Google Voice?Google has created some great videos to explain Google Voice, as well as a full set of support articles you can refer to if you need help too.
How do I sign up? It's easy. Just visit www.google.com/voice/sprint/ and sign in with your Google account. Click on I want to use my existing number, enter your Sprint phone number, and follow the simple sign-up process to get started. What happens to my monthly plan with Sprint? Nothing changes. You don't pay more for these new features, and you don't have to sign a new contract. Your monthly minutes, texts and calling features all stay the same. If your plan includes Anymobile, Anytime calling, you'll keep getting unlimited calls to any mobile number in America while on our network. Will this work on my Sprint account or plan? Google Voice is available at no additional charge with Sprint's Everything Data plans. Standard Anytime Minutes, data, and text messaging rates apply to Google Voice services on Sprint phones. Integration is not available for corporate-liable, agency and branch-liable local, state, and federal accounts. Is Google Voice integration available where I live? Google Voice with Sprint is not available in Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands because Google does not offer Google Voice services in these locations. Sprint does provide wireless service (check coverage) as well as converged voice solutions in these areas. Will this work on my phone? Google Voice integration is only available on Sprint-branded phones. PowerSource phones, and prepaid phones from Assurance Wireless, Boost Mobile, Common Cents Mobile and Virgin Mobile are not compatible with Google Voice. Do I have to have an Android phone to use Google Voice with my Sprint phone number? Nope. Any Sprint-branded phone will work. However, if you do have an Android phone you can use the Google Voice app for instant access to transcribed voicemail and convenient controls right at your fingertips. What if I decide I don't want to use Google Voice anymore? You can stop using Google Voice anytime; just sign into your Google Voice account, click on Settings, and click disable next to your Sprint number. I'm already using Google Voice for my voicemail. Can I keep doing that? Absolutely. If you want to start using your Sprint number as your Google Voice number, you'll be able to switch when you sign into Google Voice. Sign in to your Google Voice account, click on the Upgrade my account link, select I want to use my existing number, enter your Sprint phone number, and follow the simple sign-up process to get started. When you sign up to use your Sprint number as your Google Voice number, Sprint will use Google Voice for your voicemail, so you will keep getting your messages through Google Voice. Pressing "1" on your phone will take you directly to Google Voice. If you'd rather keep your Sprint number as-is you'll be able to keep them separate. What if I already have a Google Voice number? Existing Google Voice users with Sprint service can now display their Google Voice number when making calls and sending texts. You can enable this by clicking on the link next to your Sprint phone in your Google Voice settings page or choosing "Option 2" during integration. If you choose to use your Google Voice number when making calls on their Sprint phone (option 2) all calls displaying the Google Voice number, made from your Sprint phone will count as mobile-mobile minutes for you. They won't count as mobile-mobile minutes for the recipient. Calls made from the Google Voice website do not count as mobile to mobile minutes. If you choose this option, Calls made to your Google Voice phone number will be counted as calls to a landline and billed as such. If I sign up for Google Voice, will I be charged for text messages if I don't have a plan or add-on that includes text messages? You can send text messages through Google Voice on the web or through the Google Voice for AndroidTM app without incurring a fee from Sprint. Texts sent directly from your phone will be treated as any other text message, so if you are not on a plan that includes texts you'll be charged the standard messaging fees. Will multimedia messaging (MMS) be sent through Google Voice? MMS is currently not supported by the Google Voice integration, so MMS sent from your Sprint phone will always display your Sprint number and will not display in your Google Voice inbox. How does this affect International calling? International calls placed from your handset will be placed and billed through Google Voice at Google Voice's low rates. You will need Google Voice calling credit to place those calls.Known issues and solutions
We are excited to see such a terrific response to our integration with Google Voice. Thousands of bloggers and customers have let us know how great the service is working for them.
We've heard reports from two specific types of customers that have run into frustrating issues when trying to integrate their Sprint number with Google Voice that stop them from being able to sign up for the service:
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Issue: Personally-liable customers who receive a corporate or organizational discount have been unable to sign up for Google Voice integration.These are accounts where you are personally responsible for the bill, but get a discount through a partnership between Sprint and your employer or a group you're a member of.
Resolution: Initially, these customers were unintentionally blocked from integrating with Google Voice. As of May 11, the issue was corrected and these customers are able to sign up for Google Voice. -
Issue: Corporate-liable customers and corporate accounts are unable to sign up for Google Voice integration. These are accounts where a corporation, government agency or public sector employer maintains the account and is responsible for the bill.
Resolution: Phone numbers within one of these accounts are generally not allowed to integrate with Google Voice. We are working with many of these customers to determine if enabling Google Voice integration is a possibility on a case-by-case basis.
In addition to the two integration issues above, there are a few other caveats or restrictions we've identified that will block customers from integrating their Sprint number with Google Voice. Making one of the changes below should allow you to integrate your number with Google Voice after waiting for the changes to take effect.
- If you are using Call Tones or Ringback tones. You cannot use Call Tones or Ringback tones and Google Voice integration on the same line. Removing Call Tones or Ringback from your line should enable Google Voice integration. Here are details on managing Call Tones in the Digital Lounge.
- If you're using Sprint's Block/Allow phone number feature. Again, you'll lose this feature from Sprint but can set up a similar service in Google Voice. You can remove blocked phone numbers from the Preferences tab > Block Voice feature in My Sprint.
- If your account is suspended, on seasonal standby, marked as lost or stolen, or past due. If your account is past due, we recommend making a payment, waiting for it to be applied to your account, and then trying again. If your account is current and you're having problems, you'll need to contact us to ensure your account is active before you can try again.
Finally, we also are addressing the root cause of isolated issues that people have encountered when trying to use Google Voice, including voicemail, international dialing and removing Google Voice. We are working on a fix and will have that in place as soon as possible.
We apologize for the frustration some of you are running into with the issues above.
If none of these situations apply to you and you are still experiencing problems integrating with Google Voice, please contact our Customer Care team so they may help determine what is causing the issue.
Updated on May 16, 2011
Have Questions?
We've got answers. Check out the FAQ tab or the Google Voice feature videos.