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Information for customers who are deaf or hard of hearing

The Sprint Relay Store sells iconic and award-winning devices and relay services including a great wireless value for people who are deaf, hard of hearing or have a speech disability.

Sprint Relay Data Plan*

This plan includes the following while on the Sprint network:

  • Unlimited email
  • Unlimited Internet Access
  • Unlimited Instant Messaging (IM)
  • Unlimited Domestic Text and Picture Messaging (SMS)
  • Incoming calls are blocked on all devices. The block is not removable (Note: 9-1-1 will not be blocked)
  • Outgoing voice calls will be billed at $0.20/min for local voice calls or $0.40/min for long distance voice calls.

*Pricing varies by device. For applicable data only pricing on Smartphones and Basic phones email or visit for more information.

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Does Wi-Fi calling support TTY?

Technical challenges may impede or prevent reliable delivery of TTY messages over Internet Protocol (IP)-based networks including Sprint’s voice over WiFi (VoWiFi) platform. Given these limitations, customers wishing to use TTY may simply turn-off WiFi calling and rely upon Sprint’s wireless CDMA voice network which does fully support TTY (or any other wireline or wireless phone connected to the Public Switched Telephone Network or PSTN). If a CDMA signal is unavailable, Sprint encourages customers to consider alternative means of communicating including utilizing the array of both PSTN and IP-based Telecommunications Relay Services (TRS) such as traditional TRS, IP Relay, IP CapTel, or Video Relay Services (VRS). Each of these Relay services supports 911 emergency calling. Finally, customers may also send a text message to 911 directly (where text-to-911 is available).

Although Sprint IP, Fed IP, Fed VRS, Sprint Mobile IP app, and CapTel® can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP, Fed IP, Fed VRS, Sprint Mobile IP app, and CapTel® for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP, Fed IP, Fed VRS, Sprint Mobile IP app, and CapTel®; whether caused by the negligence of Sprint or otherwise. Other restrictions apply. For details, see © 2016 Sprint. Sprint and logos are trademarks of Sprint. CapTel® is a registered trademark of Ultratec, Inc. Other trademarks are the property of their respective owners.