1. Return the phone to a Sprint store: Bring your phone to a Sprint store (use sprint.com/storelocator to find the closest store to you).

2. Return the leased phone by mail:

•  If you are upgrading online or over the phone: 
  • We'll automatically ship a return kit to you if you did not turn in your old device in a Sprint store. Follow the instructions in the kit and return the phone to Sprint.
  • Your phone must be returned in good working condition and undamaged. 
  • Use the return kit to secure the phone, including the padded envelope and box. 
  • Use UPS.com to find nearest UPS location or call 1-800-PICK-UPS to arrange a pickup.
•  If you purchased via “Buy Online Pick Up in Store”: 
  • The email to advise you of your store appointment time will include a link to print a return label.
  • Print the return label and affix it to the secure packaging that contains your phone.
  • Use UPS.com to find nearest UPS location or call 1-800-PICK-UPS to arrange a pickup.
• If you purchased at a National Retailer (e.g. Best Buy, Walmart, etc.): 
  • The retail location should have printed a label and provided it at the time of sale.
  • Affix the label to the secure packaging that contains your phone.
  • Use UPS.com to find nearest UPS location or call 1-800-PICK-UPS to arrange a pickup. 
  • If label was not provided, contact us by Chat Support.

Watch this video for some helpful tips.

*If you don’t return your old device the remaining loan or lease amount on your device will be charged to your next bill. After we receive your device and confirm it is in good working condition and undamaged, we’ll credit your account. 

Request a replacement kit or label, or chat with us.

Yes. When you lease a phone, Sprint’s return policy gives you 14 days to decide if the phone is right for you. Visit www.sprint.com/returns for more info.

1. Back up and transfer your content: we don’t want you to lose any of your valuable photos, contacts or music. Visit sprint.com/backup for “how to” videos and guides for help backing up and transferring content based on your needs and situation.
2. Data wipe your device(s): follow these steps to erase all content and reset your device(s) before shipping it back so we can process your return and credit your account: 

Apple:

A. Unpair your Apple Watch from our old device (if necessary); visit support.apple.com for assistance. 

B. Deregister iMessage if switching to a non-Apple phone: Go to Settings > Messages > toggle iMessage to “Off.” Visit support.apple.com for help if your old device is no longer active on a cellular network.

C. Determine the iOS version of your old device: Go to Settings > General > About > Version.

D. Sign out of iCloud and the iTunes & App store:

For iOS version is 10.3 or newer:  

i.     Go to Settings > tap [your name]. Scroll down to the bottom of the window and tap “Sign Out of iCloud and Store.”  

ii.     Enter your Apple ID password and tap “Turn Off.”

For iOS version is 10.2.9 or older:  

 i.      Go to Settings > iCloud > Sign Out > tap “Sign Out” again and tap “Delete from My [device].” Enter your Apple ID password.

 ii.      Go to Settings > iTunes & App Store > Apple ID > tap “Sign Out.”

E. Erase all content: Go to Settings > General > Reset > Erase all Content and Settings. Wait for the process to complete before turning off your device. 

Android: note—device navigation will vary by phone model and Android OS version.  Open Settings and use the “Search” if needed. 

A. Remove your Google account: Go to Settings > Accounts > Google > open the Option menu and tap “Remove Account.” 

B. Erase all content: Go to Settings > Personal or General Management > Reset > Factory Data Reset > Reset and follow the prompts.  Wait for the process to complete before turning off your device.

C. Unmount/remove your media/SD card (if necessary).

Important: your account will not be credited for the return and you will be charged a fee if this is not completed before activating and returning your new device.

Sprint owns the phone you're leasing and you will be charged if you do not return the device to Sprint. You are responsible for any remaining lease payments, along with the purchase option price that's listed on your lease agreement.

No, you need to return the same device we gave you in good working condition with no damage. If you received a replacement device due to a warranty issue or due to an insurance claim with Sprint Complete, that device is approved as a turn-in as well.

For customers with Sprint Complete:

Make an appointment at the nearest Sprint Repair Center for minor repairs or help with mechanical or electrical failure.

• Report your lost or stolen phone immediately by logging in to My Sprint.
• Initiate a claim online at www.phoneclaim.com/sprint
• Learn more information and options to consider.

For customers without Sprint Complete:

• If your device is damaged at the time you are upgrading, you can pay a damage device fee and return your phone or you can buy the phone. 
• If your device is not in good working condition and undamaged, you can repair it before returning it to Sprint to avoid a damage fee. The damage fee may be up to the purchase option price as found in your lease agreement.  
• If your phone is lost or stolen, you are still responsible for paying all remaining lease payments as well as the purchase option price. 

Your leased device must be returned to Sprint in good working condition and undamaged. We inspect each returned phone for damage and a fee will be charged if the following conditions are not met: 

1. Device must power on and remain on
2. No damage to screen or device
   • Free of cracks, chips or deep gouges
   • No missing or broken parts (battery/camera/etc.)
   • No bent frame
   • No liquid damage
3. Activation locks must be disabled (Find My iPhone and Android lock)
4. Free from engravings or items fastened that alter the original out-of-box appearance

If your device is damaged or not in good working condition, you can repair it before returning it to Sprint to avoid a damage fee. The damage fee may be up to the purchase option price as found in your lease agreement.

Sprint Complete customers: If you have only a cracked front screen damage and have coverage available, an accidental damage from handling (ADH) claim may be filed with a Service Fee upon your device return.

If your device has not been received in your return kit, you will be charged the "purchase option price" or "fair market value."  When you return the device, this charge will be removed from your bill.