Sprint lease & Flex

The action you take varies:

• If you have Total Equipment Protection, visit a Sprint store for help with minor repairs, mechanical failure or electrical failure. If your phone is lost or stolen, you can file a claim online.
• If you don't have device protection, you can:
  • Pay a Damaged Device Fee when you turn in the phone. The fee will vary based on the type and extent of damage, ranging up to the total original value of the phone.
  • Keep the phone and pay the Purchase Purchase Option.
  • Visit our broken phones page to review your options.

Yes, you have the option to enroll in various device protection programs to protect, replace and repair your phone. Enrollment is optional, but we strongly encourage it. 

If you want to enroll in Total Equipment Protection through Sprint, ask your Sprint sales representative or call Asurion Customer Care at 1-800-584-3666 within 30 days of the new activation or purchase of a new phone. 

Go to sprint.com/devicesupport for troubleshooting help or go to a Sprint store for assistance.