Safe & Found

: You have a promotional Safe & Found subscription on your account that is ending. If you would like to add a current Safe & Found plan to your account you can do so by going to the “Change Services” section in the MySprint app, calling Customer Care, or going to a Retail Store.
: Mobile internet lines (like tablets and hot spots) can’t be the primary line for a Safe & Found plan – it needs to be a voice line. Once you set up Safe & Found service on a voice line as primary, you can add tablets within the Safe & Found app under “Add New Device” for no extra charge.
: Good news! We’re making changes that mean you only need to pay for one Safe & Found subscription on your account. You can still track and manage all your devices by adding them within the Safe & Found app under “Add New Device”.

Additional Questions

: Safe & Found is a mobile safety and security application that helps protect and locate your loved ones and everything else you care about. You have the ability to track and manage smartphones and tablets, all in one convenient app.

Locate your family from your smartphone or the web in real time.

Manage and block the access to certain apps.

Create safety areas for family members. Be informed when family members arrive or leave the designated safety areas.

Check-in regularly to let others know where you are.

Ring, lock, and wipe any family phone if lost or stolen. (lock and wipe available for Android only).

Send an emergency alert with your location to all family phones.

Enhanced location accuracy and features available with the Safe & Found app installed (recommended). Optional app installation on “Child” devices enables enhanced location accuracy, parental controls, and safety area alerts.
: From your Sprint Android Smartphone:

Click on the Safe & Found icon found in the Sprint folder in the app tray (Samsung) or the device’s home screens (LG, HTC, Moto, others). If the Safe & Found icon isn’t in the app tray, download the app from the Google Play Store.

Open Safe & Found.

Swipe through the 3 tutorial screens.

Click on Start Now.

Enter your phone number, click on Continue.

Accept Terms & Conditions, click on Continue.

You’ll receive an SMS with a confirmation code. Enter this code into Safe & Found and click Confirm.

You are now subscribed. You will receive an SMS with your Safe & Found password so that you can get your family set up.

From your Sprint iPhone:

Type in safeandfound.sprint.com/subscription/create in the browser on your iPhone.

Enter your phone number.

Accept the Terms and Conditions.

Click on Subscribe.

You will receive a text message with a link that describes how to complete the sign-up process.

Through the Sprint customer portal:

Go to Sprint.com.

Log into your My Sprint Account.

Go to My Sprint > Change Services.

Select the device to which the Safe & Found subscription will be associated (only select one device), click Continue.

Scroll down to Safety and Security and click on the + to open up the section.

Select Safe & Found, then Continue.

Accept Terms and Conditions, click on Confirm.

You will receive a text message with further instructions on how to complete sign up.

Through Care:

When speaking with Care, ask to have Sprint Safe & Found added to your account.

You will receive an SMS with links to follow to complete sign up.
: Sprint postpaid customers on Android, iOS, and even Wi-Fi only phones or tablets.
“Parent” devices (Android or iOS phones and tablets) on the plan must be a Sprint customer in good standing. The “Parent” device must have internet service to find a “Child” phone’s location from their handset. “Child” can also be found via any internet enabled computer with a web browser.

“Family” and “Child” members can be Sprint customers or customers of other carriers with Android or iOS phones and tablets. If you choose to use the service without the app installed, you can only track phones that are associated with your Sprint postpaid account.
: Yes, simply navigate to https://safeandfound.sprint.com/ and click the Sign In link at the top of the page.
: The first 30 days are FREE for all new Safe & Found customers. After that only pay $9.99/month to cover your phones, tablets, and Trackers. Tracker devices are sold separately.
: Up to 10 smartphones, feature phones, or Trackers can be added to your Safe & Found account.
: On the Safe & Found customer portal (safeandfound.sprint.com), click on Sign In and then click on the Forgot your password? link.
: If it's the parent/account owner’s device, just download the app on the new device and use the account username and password to log in. If it’s another parent or child device, the invitation will need to be re-sent to the new phone or tablet. To resend an invitation, tap the "+" button on the bottom left hand corner or the menu icon in the top left-hand corner of the main screen then follow the apps instructions to Add New Device.
: For iOS, uninstall as you would any application.

For Android devices, follow these steps:

Open your device's Settings app.

Tap Apps & Notifications.

Tap the app you want to uninstall. If you don't see it, first tap See all apps or App info.

Tap Uninstall.

A Safe & Found window will open with information about the Phone Administrator.

Select Deactivate and Uninstall.

Another Safe & Found window will pop up, click on OK.

Application is now uninstalled.

If this doesn’t work, try to deactivate Safe & Found as a Device or Phone Administrator.

Go to Settings and use the key words to search: “device admin” or “phone admin.” Device and Phone are used interchangeably depending on the handset manufacturer.

Once you locate the list of apps that are phone administrators, uncheck Safe & Found.

Then uninstall the app by long-pressing on the app icon in the app tray and selecting uninstall.
: Contact Care to ask to have your service cancelled.

iOS & Android

: Android version 5.0 + / iOS version 11.0 +
: Because of the inherent differences between the Android and iOS operating system, Safe & Found on Android and Apple devices vary slightly.

Device wipe and lock, Wi-Fi availability icon, parental controls at app level, ask for permission to use app, and ability to set time limits for apps are available for Android only.
Parents can restrict calls and block apps on iOS devices by age rating.
: Sometimes Apple may change the way it allows apps to run in the background or the type of location permissions (for instance precise location or “always allow”). Upon release of a new iOS version, Safe & Found updates the app to comply with the new changes. It is important for users to open the app from time to time to check if actions are needed (the app will prompt the user in that case).

Sprint Safe and Found Terms and Conditions

Sprint Safe & Found Privacy Notice

Using Safe & Found

: Tap on the Menu icon in the top left-hand corner of the screen and tap Create New Safety Area. Type in the name of the Safety Area you wish to create in the top text box or choose from one of the suggested options. In the second text box, either type in the address you want or move the map around until your desired location is in the predefined circle. Once you have the area selected you can drag the yellow circle in and out to adjust the size of the area. Once you are satisfied with your selection, tap Save in the top right-hand corner of the screen.
: Tap on the Menu icon in the top left-hand corner of the screen and tap See All Safety Areas. Tap on the Safety Area you wish to delete and in the lower right-hand corner of the screen, tap on the Trash Can icon.
: Smaller Safety Areas may conflict with the location accuracy on the phone, leading to in-out jumps as the location accuracy radius may be bigger than the size of the Safety Area.
: To add a family member, open the Safe & Found app and tap the + button at the bottom of the main screen. Select which new device you want to add and choose either All Features (preferred) or Basic Location. The Recommended tab will include all the devices on your Sprint account, or you can choose from contacts in your device Address Book, or add by typing in the member’s name, email, or phone number. Select their profile type (Adult or Child) and hit Send Invite.
If you opt to have the app installed on the member's device (All Features), an invite will be sent to their device with an invite code along with instructions on how to download the app. If you select NOT to install the app (Basic Location), no further action is required.
: To remove a family member, open the Safe & Found app on the “Parent” device, click on the family icon and select the member you wish to remove. Go to the Settings icon (3 dots in upper right-hand corner) and select Remove member.
: Tap on the member whose profile settings you wish to change. Tap on the Settings icon (3 vertical dots in the upper right-hand corner) and select Profile Settings.
: Tap on the Menu icon in the top left-hand corner of the screen. Find "Activity" and tap on it to bring up the screen where you can see "All" family activity or tap an individual member to see their personal activity history.
: Breadcrumbs allow you to see the path a device has followed between two locations.
: Open the map by tapping on the middle map icon at the bottom of the screen. Tap on either the Satellite or Map icon located in the top right-hand corner to switch between the two view options.
: Unlock your Android device and slide down the notification areas from the top of the main screen. Find the "Safe & Found / Found your phone!" message and open or slide to the right or left to dismiss.
: iOS inhibits the ability to override certain phone settings.

Child Devices

: Yes, but the parent's password is required. All devices can uninstall the app and turn off location services without a password.
: Safe & Found is intended to provide tools to help manage your child’s safety and online experience. It is not intended to track a family member’s location without their knowledge.
Explicit consent from the child’s phone must be confirmed before location and parental control functions are enabled. Even if you were to provide that consent covertly, recurring Safe & Found notifications will still display on your child’s phone.

Although you can locate a child’s phone without the Safe & Found app installed (as long as the phone is on your Sprint account), the phone would still receive a text message saying it has been added to the Safe & Found account. Without Safe & Found installed, pinpointing the phone’s location would not be as accurate, nor would the benefits of Parental Controls and safety area alerts be available.
: The Safe & Found app requires consent from all parties to be downloaded to their devices. The permission that lets the app determine a phone’s location is controlled in the phone’s settings, not the Safe & Found app. Consequently, your child can deny that permission and effectively block their location from being seen. Your child can also uninstall the app. However, if a child attempts to uninstall the app while their phone is connected to the Internet, Safe & Found sends a notification to parents about the attempt. If a parent has set Parental Controls for a child’s phone, they cannot prevent a tech-savvy child from circumventing some of the controls.

The key to cooperative participation is to discuss the benefits of Safe & Found with your children so they understand how the app keeps their family connected, safe, and informed. Emphasize benefits from your child’s point of view. Explain how they can check in with parents by simply tapping a button (rather than calling or texting), or send an SOS alert if in danger. Show them how the location feature can help find their phone if lost. Explain how Parental Controls help block Internet sites that could infect their devices with malware. These discussions are also an opportunity to explain additional safety guidelines, so children understand how to keep themselves protected while online.
: From the Parental Control or Family Members view, click on the member that requires the device.
A screen will open up with instructions on how to install the app on the “Child” device. Please note that after going through this process, the family member will appear twice in the family member list.
Delete the profile without the battery indicator.
: Follow the FAQ “How do I uninstall the Safe & Found application?” to remove the app from the “Child” device. Then from the Parent device, remove the “Child” profile (the one with the battery indicator), then re-add the “Child” device but this time, select the “Don’t install the app” option.

Accuracy & Location

: Locations are available to everyone in the family if the devices have location sharing turned on. To change location sharing settings:

Open the Safe & Found app and tap on the picture of the member whose location you want to turn off.

Tap on the Settings icon (3 vertical dots in the upper right-hand corner) to open the Profile Settings.

Turn the notification off for "Share this phone's location".

If the settings are changed on the child phone, the family code will need to be entered.
: When Safe & Found is installed on the phone being tracked, the app uses information collected from the device's GPS, Wi-Fi network, and cellular network to determine the phones location to within an area. If the Safe & Found app is not installed on the phone being tracked, only the location and cellular network are used to determine location. GPS accuracy varies and could incorrectly place the phone's location due to available satellites, atmospheric effects, availability of Wi-Fi, or location of cell towers.
: Location Services for the app must be enabled and set to "Always" so the location can be retrieved even if the app is in the background. Make sure GPS and Wi-Fi are turned on to increase precision and check the timestamp to see if the location is current. If you did not already, download the app and select (All Features) on the device you want to track. Having the app installed on the device will increase the location accuracy.
If location fails to update, open the app and ping someone's location. Daily safety checks on an iOS "Child" device are recommended to help provide more accurate location tracking.
For Android devices, make sure GPS is set on “high accuracy” and turn off battery optimization. iOS devices don't have an additional setting.
: Yes, you can turn off sharing of your location under your Profile Settings by turning on/off "Share this phone's location".
: Wi-fi is the signal that provides the best accuracy within or close to buildings. A phone can detect a Wi-Fi router (even if it’s not connected to it) and map it to a known location for that router.
: Closing the app completely can cause the operating system, especially iOS, to block the app from activating to provide a more precise location. We recommend leaving the app open in the background on devices you wish to locate precisely.
: No, Safe & Found cannot track phones that are turned off.
: When enabled Battery Saver (sometimes called Battery Optimization) can stop Safe & Found from activating to respond to location requests when Safe & Found is running in the background on the device.

Notifications

: Notifications could be delayed due to system checks or location notifications could be turned off. Open the Profile Settings to turn location notifications on.
: Notifications to "child" devices can be turned off from within the Safe & Found app. Open the child's Profile Settings to turn on or off the notifications to "Receive push notifications from other family members".

When in the Safe & Found Settings on the parent’s device, you can stop/start receiving your own Safety Area notifications.
: You may need to reset or increase the size of your notification area if in a building where signal is not strong. If you have been making updates to your phone or tablet, this might have inadvertently impacted location.
You may have unknowingly toggled your location on or off, which can happen when going into airplane mode.

: Visit safeandfound.sprint.com from your handset and select Forgot Password to reset. If the issue persists, wait an hour and try again. If you still can’t log in, contact Sprint Care.
: Location services on the phone or tablet might be off or there is no connection to the internet. The device itself may be off or the battery may be completely drained. Please also see the How can I improve the location accuracy Q&A for additional tips.

Safe & Found

Additional Questions

iOS & Android

Sprint Safe and Found Terms and Conditions

Sprint Safe & Found Privacy Notice

Using Safe & Found

Child Devices

Accuracy & Location

Notifications

Error after app update?

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Safe & Found

Additional Questions

iOS & Android

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