Safe & Found
An all-inclusive family safety and security solution that allows you to always keep your family close and connected. We combine Family Location and Parental Controls features to help families share location info, monitor and manage your children’s access to digital content (apps, games & web) and block calls/SMS from untrusted parties.
- FAQs
- Terms and Conditions
- Privacy Policy
- Error after app update?
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Safe & Found is a mobile safety and security application that helps protect and locate your loved ones and everything else you care about. You have the ability to track and manage smartphones, tablets, and Trackers all in one convenient app.
- Locate your family from your smartphone or the web in real time.
- Manage and block the access to certain apps.
- Create safety areas for family members. Be informed when family members arrive or leave the designated safety areas.
- Check-in regularly to let others know where you are.
- Ring, lock, and wipe any family phone if lost or stolen. (lock and wipe available for Android only).
- Send an emergency alert with your location to all family phones.
- Enhanced location accuracy and features available with the Safe & Found app installed (recommended). Optional app installation on “Child” devices enables enhanced location accuracy, parental controls, and safety area alerts.
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From your Sprint Android Smartphone:
- Click on the Safe & Found icon found in the Sprint folder in the app tray (Samsung) or the device’s home screens (LG, HTC, Moto, others). If the Safe & Found icon isn’t in the app tray, download the app from the Google Play Store.
- Open Safe & Found.
- Swipe through the 3 tutorial screens.
- Click on Start Now.
- Enter your phone number, click on Continue.
- Accept Terms & Conditions, click on Continue.
- You’ll receive an SMS with a confirmation code. Enter this code into Safe & Found and click Confirm.
- You are now subscribed. You will receive an SMS with your Safe & Found password so that you can get your family set up.
From your Sprint iPhone:
- Type in safeandfound.sprint.com/subscription/create in the browser on your iPhone.
- Enter your phone number.
- Accept the Terms and Conditions.
- Click on Subscribe.
- You will receive a text message with a link that describes how to complete the sign-up process.
Through the Sprint customer portal:
- Go to Sprint.com.
- Log into your My Sprint Account.
- Go to My Sprint > Change Services.
- Select the device to which the Safe & Found subscription will be associated (only select one device), click Continue.
- Scroll down to Safety and Security and click on the + to open up the section.
- Select Safe & Found, then Continue.
- Accept Terms and Conditions, click on Confirm.
- You will receive a text message with further instructions on how to complete sign up.
Through Care, Telesales or in a retail store:
- When speaking with Sprint Care, Telesales, or to a Rep in a Sprint store, ask to have Sprint Safe & Found added to your account.
- You will receive an SMS with links to follow to complete sign up.
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Sprint postpaid customers on Android, iOS, and even Wi-Fi only phones or tablets.
“Parent” devices (Android or iOS phones and tablets) on the plan must be a Sprint customer in good standing. The “Parent” device must have internet service to find a “Child” phone’s location from their handset. “Child” can also be found via any internet enabled computer with a web browser.
“Family” and “Child” members can be Sprint customers or customers of other carriers with Android or iOS phones and tablets. If you choose to use the service without the app installed, you can only track phones that are associated with your Sprint postpaid account.
The Tracker works in the United States with coverage only on the Sprint LTE Network. However, you can track the location of the Tracker device from nearly anywhere in the world if you have an internet connection. This means that if you are at home or traveling and have an internet connection, you can have peace of mind by knowing where your loved ones or valued things are located in a covered area. -
Yes, simply navigate to https://safeandfound.sprint.com/ and click the Sign In link at the top of the page.
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The first 30 days are FREE for all new Safe & Found customers. After that only pay $9.99/month to cover your phones, tablets, and Trackers. Tracker devices are sold separately.
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Up to 10 smartphones, feature phones, or Trackers can be added to your Safe & Found account.
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On the Safe & Found customer portal (safeandfound.sprint.com), click on Sign In and then click on the Forgot your password? link.
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If it's the parent/account owner’s device, just download the app on the new device and use the account username and password to log in. If it’s another parent or child device, the invitation will need to be re-sent to the new phone or tablet. To resend an invitation, tap the "+" button on the bottom left hand corner or the menu icon in the top left-hand corner of the main screen then follow the apps instructions to Add New Device.
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For iOS, uninstall as you would any application.
For Android devices, follow these steps:- Open your device's Settings app.
- Tap Apps & Notifications.
- Tap the app you want to uninstall. If you don't see it, first tap See all apps or App info.
- Tap Uninstall.
- A Safe & Found window will open with information about the Phone Administrator.
- Select Deactivate and Uninstall.
- Another Safe & Found window will pop up, click on OK.
- Application is now uninstalled.
If this doesn’t work, try to deactivate Safe & Found as a Device or Phone Administrator.
- Go to Settings and use the key words to search: “device admin” or “phone admin.” Device and Phone are used interchangeably depending on the handset manufacturer.
- Once you locate the list of apps that are phone administrators, uncheck Safe & Found.
- Then uninstall the app by long-pressing on the app icon in the app tray and selecting uninstall.
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Go to a Sprint store or contact Sprint Care to ask to have your service cancelled.
Using Safe & Found
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Tap on the Menu icon in the top left-hand corner of the screen and tap Create New Safety Area. Type in the name of the Safety Area you wish to create in the top text box or choose from one of the suggested options. In the second text box, either type in the address you want or move the map around until your desired location is in the predefined circle. Once you have the area selected you can drag the yellow circle in and out to adjust the size of the area. Once you are satisfied with your selection, tap Save in the top right-hand corner of the screen.
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Tap on the Menu icon in the top left-hand corner of the screen and tap See All Safety Areas. Tap on the Safety Area you wish to delete and in the lower right-hand corner of the screen, tap on the Trash Can icon.
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Smaller Safety Areas may conflict with the location accuracy on the phone, leading to in-out jumps as the location accuracy radius may be bigger than the size of the Safety Area.
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To add a family member, open the Safe & Found app and tap the + button at the bottom of the main screen. Select which new device you want to add and choose either All Features (preferred) or Basic Location. The Recommended tab will include all the devices on your Sprint account, or you can choose from contacts in your device Address Book, or add by typing in the member’s name, email, or phone number. Select their profile type (Adult or Child) and hit Send Invite.
If you opt to have the app installed on the member's device (All Features), an invite will be sent to their device with an invite code along with instructions on how to download the app. If you select NOT to install the app (Basic Location), no further action is required. -
To remove a family member, open the Safe & Found app on the “Parent” device, click on the family icon and select the member you wish to remove. Go to the Settings icon (3 dots in upper right-hand corner) and select Remove member.
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Tap on the member whose profile settings you wish to change. Tap on the Settings icon (3 vertical dots in the upper right-hand corner) and select Profile Settings.
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Tap on the Menu icon in the top left-hand corner of the screen. Find "Activity" and tap on it to bring up the screen where you can see "All" family activity or tap an individual member to see their personal activity history.
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Breadcrumbs allow you to see the path a device has followed between two locations.
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Open the map by tapping on the middle map icon at the bottom of the screen. Tap on either the Satellite or Map icon located in the top right-hand corner to switch between the two view options.
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Unlock your Android device and slide down the notification areas from the top of the main screen. Find the "Safe & Found / Found your phone!" message and open or slide to the right or left to dismiss.
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iOS inhibits the ability to override certain phone settings.
Child Devices
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Yes, but the parent's password is required. All devices can uninstall the app and turn off location services without a password.
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Safe & Found is intended to provide tools to help manage your child’s safety and online experience. It is not intended to track a family member’s location without their knowledge.
Explicit consent from the child’s phone must be confirmed before location and parental control functions are enabled. Even if you were to provide that consent covertly, recurring Safe & Found notifications will still display on your child’s phone.
Although you can locate a child’s phone without the Safe & Found app installed (as long as the phone is on your Sprint account), the phone would still receive a text message saying it has been added to the Safe & Found account. Without Safe & Found installed, pinpointing the phone’s location would not be as accurate, nor would the benefits of Parental Controls and safety area alerts be available. -
The Safe & Found app requires consent from all parties to be downloaded to their devices. The permission that lets the app determine a phone’s location is controlled in the phone’s settings, not the Safe & Found app. Consequently, your child can deny that permission and effectively block their location from being seen. Your child can also uninstall the app. However, if a child attempts to uninstall the app while their phone is connected to the Internet, Safe & Found sends a notification to parents about the attempt. If a parent has set Parental Controls for a child’s phone, they cannot prevent a tech-savvy child from circumventing some of the controls.
The key to cooperative participation is to discuss the benefits of Safe & Found with your children so they understand how the app keeps their family connected, safe, and informed. Emphasize benefits from your child’s point of view. Explain how they can check in with parents by simply tapping a button (rather than calling or texting), or send an SOS alert if in danger. Show them how the location feature can help find their phone if lost. Explain how Parental Controls help block Internet sites that could infect their devices with malware. These discussions are also an opportunity to explain additional safety guidelines, so children understand how to keep themselves protected while online. -
From the Parental Control or Family Members view, click on the member that requires the device.
A screen will open up with instructions on how to install the app on the “Child” device. Please note that after going through this process, the family member will appear twice in the family member list.
Delete the profile without the battery indicator. -
Follow the FAQ “How do I uninstall the Safe & Found application?” to remove the app from the “Child” device. Then from the Parent device, remove the “Child” profile (the one with the battery indicator), then re-add the “Child” device but this time, select the “Don’t install the app” option.
Accuracy & Location
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Locations are available to everyone in the family if the devices have location sharing turned on. To change location sharing settings:
- Open the Safe & Found app and tap on the picture of the member whose location you want to turn off.
- Tap on the Settings icon (3 vertical dots in the upper right-hand corner) to open the Profile Settings.
- Turn the notification off for "Share this phone's location".
- If the settings are changed on the child phone, the family code will need to be entered.
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When Safe & Found is installed on the phone being tracked, the app uses information collected from the device's GPS, Wi-Fi network, and cellular network to determine the phones location to within an area. If the Safe & Found app is not installed on the phone being tracked, only the location and cellular network are used to determine location. GPS accuracy varies and could incorrectly place the phone's location due to available satellites, atmospheric effects, availability of Wi-Fi, or location of cell towers.
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Location Services for the app must be enabled and set to "Always" so the location can be retrieved even if the app is in the background. Make sure GPS and Wi-Fi are turned on to increase precision and check the timestamp to see if the location is current. If you did not already, download the app and select (All Features) on the device you want to track. Having the app installed on the device will increase the location accuracy.
If location fails to update, open the app and ping someone's location. Daily safety checks on an iOS "Child" device are recommended to help provide more accurate location tracking.
For Android devices, make sure GPS is set on “high accuracy” and turn off battery optimization. iOS devices don't have an additional setting. -
Yes, you can turn off sharing of your location under your Profile Settings by turning on/off "Share this phone's location".
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Wi-fi is the signal that provides the best accuracy within or close to buildings. A phone can detect a Wi-Fi router (even if it’s not connected to it) and map it to a known location for that router.
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Closing the app completely can cause the operating system, especially iOS, to block the app from activating to provide a more precise location. We recommend leaving the app open in the background on devices you wish to locate precisely.
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No, Safe & Found cannot track phones that are turned off.
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When enabled Battery Saver (sometimes called Battery Optimization) can stop Safe & Found from activating to respond to location requests when Safe & Found is running in the background on the device.
Technical Issues
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Visit safeandfound.sprint.com from your handset and select Forgot Password to reset. If the issue persists, wait an hour and try again. If you still can’t log in, contact Sprint Care.
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Location services on the phone or tablet might be off or there is no connection to the internet. The device itself may be off or the battery may be completely drained. Please also see the How can I improve the location accuracy Q&A for additional tips.
iOS & Android
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Android version 5.0 + / iOS version 11.0 +
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Because of the inherent differences between the Android and iOS operating system, Safe & Found on Android and Apple devices vary slightly.
Device wipe and lock, Wi-Fi availability icon, parental controls at app level, ask for permission to use app, and ability to set time limits for apps are available for Android only.
Parents can restrict calls and block apps on iOS devices by age rating. -
Sometimes Apple may change the way it allows apps to run in the background or the type of location permissions (for instance precise location or “always allow”). Upon release of a new iOS version, Safe & Found updates the app to comply with the new changes. It is important for users to open the app from time to time to check if actions are needed (the app will prompt the user in that case).
Notifications
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Notifications could be delayed due to system checks or location notifications could be turned off. Open the Profile Settings to turn location notifications on.
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Notifications to "child" devices can be turned off from within the Safe & Found app. Open the child's Profile Settings to turn on or off the notifications to "Receive push notifications from other family members".
When in the Safe & Found Settings on the parent’s device, you can stop/start receiving your own Safety Area notifications. -
You may need to reset or increase the size of your notification area if in a building where signal is not strong. If you have been making updates to your phone or tablet, this might have inadvertently impacted location.
You may have unknowingly toggled your location on or off, which can happen when going into airplane mode.
Sprint Safe and Found Terms and Conditions
Safe & Found is a family location application, which allows the user to be always connected with various devices. With Safe & Found, the user can create an account with up to 5 mobile devices and use parental controls to restrict phone usage and/or control the use of other applications (“Safe & Found App” or “Safe & Found Service”). These Terms and Conditions apply to your use of and access to the Safe & Found Service (“Safe & Found Terms”). Your use of and access to the Safe & Found Service is governed by Sprint’s General Terms and Conditions of Service (“Ts&Cs”); the information collected and used by the Safe & Sound Service is described in its Privacy Notice, also available within the Safe & Found App; as well as any other documents or materials that we provide or refer you to as described in the Ts&Cs (collectively, “Agreement”). By using the Safe & Found Service, you are agreeing to or accepting these Safe & Found Terms and you acknowledge that you have read and understand this Agreement, agree to its terms, and specifically consent to the collection of information as described in the Safe & Sound Privacy Notice.
THE SAFE & FOUND APP IS NOT INTENDED FOR USE BY PERSONS UNDER THE AGE OF 13. IF YOU ARE UNDER 13 YEARS OLD, YOU MAY NOT USE THE SAFE & FOUND APP OR PROVIDE SPRINT WITH ANY PERSONALLY IDENTIFIABLE INFORMATION. IF YOU ARE 13 OR OLDER BUT NOT OF LEGAL AGE OR OTHERWISE WITHOUT CAPACITY TO ENTER INTO A CONTRACT, YOU SHOULD REVIEW THESE TERMS AND CONDITIONS WITH YOUR PARENT OR GUARDIAN TO MAKE SURE THAT YOU AND YOUR PARENT OR GUARDIAN UNDERSTAND THESE SAFE & FOUND TERMS.
For purposes of interpreting these Safe & Found Terms and the Ts&Cs with respect to the Safe & Found Service, the Safe & Found Service are included in the definition of “Services” in the Ts&Cs. Capitalized terms used and not defined in these Safe & Found Terms are used as defined in the Ts&Cs.
Sprint may modify the Safe & Found Service, the Safe & Found Terms, and the Ts&Cs at any time in its sole discretion. When and how Sprint will provide you notice of these changes is contained in the Ts&Cs or will otherwise be communicated to you. Your continued use of the Safe & Found Service following any change will constitute your acceptance of and agreement to be bound by the modified Agreement. If you do not agree with the modifications, your sole and exclusive remedy is to stop using the Safe & Found Service.
1. Mandatory Arbitration. As detailed in the Ts&Cs, you and Sprint agree to a mandatory arbitration provision that provides that (except for matters properly brought to small claims court) any claim, controversy, or dispute of any kind between you and must be resolved by final and binding arbitration on an individual and not a class-wide or consolidated basis.
2. Consent to Electronic and Email Communications. By creating an account for the Safe & Found Service, you consent to receiving text messages (SMS) related to the Safe & Found Service sent to the mobile number you enter as part of the account creation process. If you enter any other mobile numbers to invite them to join your family, you represent that the owners and/or authorized users of those mobile numbers have also provided their consent to receive the relevant text messages from us. You agree to electronic invoice delivery via email, confirm your ability to access your invoice online, and understand that you can change electronic delivery at any time. You also agree that you will promptly provide Sprint with an updated email address if it changes. Sprint may use the email address that you provide to communicate with you about the Safe & Found Service. Sprint may also use your email address to tell you about Sprint products and services unless you have asked not to receive marketing emails from Sprint.
3. Electronic Signature and Disclosure Consent Notice. You agree to the use of electronic documents and records in connection with your registration for Safe & Found Service and all future documents and records in connection with Safe & Found Service—including without limitation this electronic signature and disclosure notice—and that this use satisfies any requirement that we provide you these documents and their content in writing. If you do not agree, do not accept this Agreement. You have the right to receive a paper copy of all documents and records. You may (i) obtain a paper copy of any document or record (free of charge), (ii) withdraw your consent to the use of electronic documents and records, or (iii) update your contact information by calling Customer Care at 866-275-1411 or at sprint.com. Your clicking on the “I accept” button indicates your signature and your acceptance of this notice.
4. How Does Safe & Found Work? With Safe & Found, you can see your “family” devices on a private map, inform others you’re in need of assistance, activate parental controls, and more. With Safe & Found you can create a family account with up to 5 family members and protect everyone with the following features: (a) Define safety areas and be automatically alerted when family members’ devices move in or out of these areas; (b) Locate family members’ devices in real time; (c) Send a Panic Alert to all members of your Safe & Found account; (d) Restrict calls to/from your family devices (iOS only), (e)control when apps can be used, (f) filter URLs and (g) find, (h) ring, (i) lock and (j) wipe (Android only) any family device if lost or stolen.
5. Actions Safe & Found Enables. Safe & Found allows users to respond to on demand location requests, remotely lock family member devices, remotely ring family member devices, remotely wipe family member devices, and remotely request family member on demand location. Safe & Found also has parental controls that allow a user to restrict access to applications on demand, respond to app restrictions on demand authorization requests, provide time based apps restrictions support, calls restrictions support, manage family member general apps restrictions, manage family member apps restrictions (individually per app), manage family member call restrictions, and filter URLs.
6. Limitations. Due to limitations enforced by the iOS operating system, Safe & Found cannot guarantee that location/status information will be sent every 30 minutes to the server. To reduce the impact of this limitation, Safe & Found also relies on geo-fencing, location-based services, and location changes events that occur on the device to wake up and opportunistically send location/status information to the server. Nevertheless, the effectiveness of this approach ultimately depends on whether the device is moving or not. Please read the Safe & Found FAQs for more information about how Safe & Found works.
7. No Improper or Illegal Use. You agree that your use of the Safe & Found App will be solely for your lawful, personal use and for no other purpose. You will only request location information for devices assigned to your account, in the possession of individuals under your legal supervision, custody or control or for which you have obtained authorized consent to participate in the Service. Unlawful use of this service may carry criminal and/or civil penalties. You will not stalk, harass, harm, threaten or invade the privacy of any person. You also agree to follow all applicable laws and regulations.
8. Location Consent; Availability and Accuracy. By using the Safe & Found App you understand that you have no expectation of privacy as to the location of your devices and you consent to Sprint's review of the location of the devices that are enabled as part of the Safe & Found App. Sprint does not guarantee the availability, accuracy, timeliness or completeness of location information and it may only be approximate, delayed or interrupted due to limiting factors such as coverage area, service type, location technology, device is disabled, on a call, sending messages, running applications, the battery is drained, atmospheric, environmental and geographic conditions, satellite limitations, cell site location and information or other network conditions. Location accuracy may also be limited in rural and other areas where the Sprint network coverage is limited.
9. Safety. Use caution if and when providing location information to others and only share location information with those you trust. Please do not endanger yourself and others by using the Safe & Found App while driving or engaging in any other activity that requires your full attention. The Safe & Found App is not a substitute for adult supervision. Always use caution when displaying and disseminating personally identifiable information about your device, yourself, others or the location of yourself or other users to anyone else.
Effective Date: September 6, 2017
Sprint Safe & Found Privacy Notice
This Privacy Notice governs our data practices in connection with your use of the Sprint Safe & Found application (the “Application”) on your mobile device. Sprint Safe & Found is provided by Sprint (“Sprint”, “we”, “us” or “our”).
What information does the Application obtain?
We collect personally identifiable information about you in various ways, including when it is part of User Provided Information and Automatically Collected Information, further explained below (“Personal Information”). We may also get information from other sources and may combine it with information we collect about you. Personal Information includes information that is used to identify you, and does not include aggregate or anonymous information.
User Provided Information. The Application obtains the information you provide when you download or launch and use the Application. We collect information you enter into our system when using the Application. This information may include your first and last name, PIN, geofenced areas, photograph or avatar, and phone number.
Automatically Collected Information. In addition, the Application collects certain information automatically, such as: the type of mobile device you use, your mobile device ID, the IP address of your mobile device, your mobile operating system, precise geolocation, and information about the way you use the Application.
Does the Application collect my location?
The Application collects your precise location as part of its core function to allow you and those you have authorized to share each other’s location. You may at any time change your decision to share your location by taking the following actions:
IOS
- turning off sharing of the device's location in the Sprint Safe & Found Settings menu; or
- turning off location services for Sprint Safe & Found from the Location Services setting in Settings on your iOS device.
Android
- turning off sharing of the device's location in the Sprint Safe & Found Settings menu; or
- deactivating Location in Settings on your Android device.
Please note, the Application may not properly function, or cease to function, if location tracking is disabled since location awareness is integral to its features.
How is Personal Information used?
We use your Personal Information to do things like:
- Provide you with the Application’s services, including to contact you from time to time and provide you with important information, required notices, and promotions
- Protect our rights and property and those of our other customers
- Respond to legal process and emergencies
- Develop or inform you of new products and services
- Anonymize or aggregate personal information for various purposes like market analysis or traffic flow analysis and reporting
- Monitor, evaluate or improve our products, services, or networks
- Customize or personalize your experience with our services
Do third parties see and/or have access to Personal Information obtained by the Application?
We may share your information with third parties generally in the ways that are described in this Privacy Notice. We may disclose Personal Information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
- with our trusted services providers who work on our behalf
- with affiliated companies
Data Collection
We may use tools or third-party analytical software to collect and use certain non-personal information that does not identify you. The types of non-personal information we may collect and use include, but are not limited to, the Automatically Collected Information described above.
Your Information Use Choices
You may stop all information collection by uninstalling the Application. You may use the standard uninstall processes available as part of your mobile device or uninstall the Application through your device’s associated app store (e.g., Apple App Store or Google Play).
Business Transfers
Personal information about you may be disclosed as part of any merger, acquisition, or sale of our assets. In the unlikely event of an insolvency, bankruptcy or receivership, Personal Information may also be transferred as a business asset.
Children
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at officeofprivacy@sprint.com. We will delete such information from our files within a reasonable time.
Security
We are concerned about safeguarding the confidentiality of your Personal Information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for Personal Information we process and maintain, no security system can prevent all potential security breaches.
Data Retention Policy
We will retain data for as long as you use the Application and for a reasonable time thereafter.
Changes
This Privacy Notice may be updated from time to time for any reason. We will notify you of any changes to our Privacy Notice by posting the new Privacy Notice and as otherwise required by law. You are advised to consult this Privacy Notice regularly for any changes.
Your Consent
By using the Services, you are consenting to our use and processing of your User Provided and Automatically Collected Information as set forth in this Privacy Notice now, and as amended by us. “Processing” includes using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.
If you reside outside the United States, your information will be transferred to the United States and may be processed and stored according to U.S. privacy standards. By using the Application and providing information to us, you consent to such transfer to, and processing in, the United States.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us at officeofprivacy@sprint.com.
If you are having issues with Safe & Found for Android, update to the latest version in the Google Play Store.
Check the current version of the Safe & Found application:
- Open the Safe & Found app.
- Tap the hamburger menu icon in the top left corner of the Family screen.
- Tap About and read the version number under the Safe & Found logo.
- Follow the steps below that match your version number.
Safe & Found app Version 2.6.1 or lower
Go to the Google Play Store and update to the latest version of the app. Be sure to update both parent and child devices.
Safe & Found app Version 2.8.0.0006
Click your situation below to view steps for updating both parent and child apps to the latest version in the Google Play Store.
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- Check the version number of each parent and child app: tap the hamburger menu icon in the top left corner of the Family screen > tap About > read the version number under the Safe & Found logo.
- If the Safe & Found Android app is version v2.8.0.0006, you will need to access Safe & Found in the Google Play Store and update to the latest version of the app, v2.8.0.0007 or later.
- Log into each parent and child copy of the updated Safe & Found Android app using your existing phone number or email and your password.
- Your settings should have been restored to where they were before Safe & Found v2.8.0.006 was installed.
- If the connection to a child device has not been restored as expected, delete the child app, redownload the latest version of the app from the Google Pay Store, and have the child rejoin the family by resending an invite code from the parent app.
- Once the parent and child profiles have been restored please recreate any settings made between December 2 – 8, 2020 that may have been lost.
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- Check the version number of each parent and child app: tap the hamburger menu icon in the top left corner of the Family screen > tap About > read the version number under the Safe & Found logo.
- If the Safe & Found Android parent app is version v2.8.0.0006, you will need to access Safe & Found in the Google Play Store and update to the latest version of the app, v2.8.0.0007 or later.
- Run through the tutorial again to re-create your account.
- For any child devices with the Safe and Found Android app version v2.8.0.0006 delete the child app, redownload the latest version of the app from the Google Pay Store, and have the child rejoin the family by resending an invite code from the parent app.
- Recreate any new settings that may have been lost.
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- Tap the hamburger menu icon in the top left corner of the Family screen on a parent app.
- Tap Add Member then choose the child’s device type.
- Select the child’s device from your contacts or Add Manually.
- Enter or confirm the child’s name along with their phone number or email address and the child’s profile type.
- Tap Send Invite.
- Enter the invite code into the Safe & Found app on the child’s device. This will create a new blank profile for that child. Please recreate any settings for that child that may have been lost.