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Retrieve your username to access My Sprint

  1. Click on the Sign In button in the upper right-hand corner of the screen.
  2. In the Sign In screen, click on Forgot your username.
  3. In the Get your Username screen, enter the phone number or email address associated with your profile account and click Submit.
  4. The next screen will appear with the following message: We just sent your username to your account email at <>.

Note: The system will send all the usernames to the email address associated with that account.

Once you retrieve the username from the account email, you will be able to sign in to My Sprint with your username.

Note: Your username and password can expire if you don't sign in at least once every six months.

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