Reset your voicemail passcode on sprint.com

Resetting your voicemail passcode is just a part of keeping your voicemail secure. For more information about keeping your voicemail secure, go to Keep your voicemail secure.

To reset your voicemail passcode:

1. Sign in to My Sprint
2. Click Preferences 
3. Under I want to…(on the right side of the page) click Manage voicemail passcode

To change the passcode for a single device:

1. Type in your new passcode and confirm the new passcode. The new passcode must be 4-10 digits.
2. Click Save. The following confirmation message will display if change was successful: "Thank you! We've saved your changes."

To reset voicemail passcode for multiple devices:

1. Click Select All to select all devices or click the check box next to each device.
   • You can search by name of subscriber, phone number, Direct Connect number or phone type (network). There is also a pagination feature that allows you to browse through subscribers on the account.
2. Type in your new passcode and confirm the new passcode. The new passcode must be 4-10 digits.
3. Click Save. The following confirmation message will display if change was successful: "Thank you! We've saved your changes."