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Top questions about pre-owned phones

See below for the 90-Day Limited Warranty information and how to submit a claim.

FAQs

90-Day Limited Replacement Warranty

The following 90-Day Limited Replacement Warranty against mechanical or electrical failure applies to eligible Pre-Owned Phones purchased from authorized retailers of the Wireless Provider within the 50 U.S. States, District of Columbia, Puerto Rico, and the U.S. Virgin Islands ("Limited Warranty"). For purposes of this Limited Warranty, “Wireless Provider” is defined as the Sprint-owned and/or Sprint-authorized wireless service provider from which you purchased your Pre-Owned Phones (i.e., Sprint, Boost, Virgin Mobile or Virgin Evolution, as applicable) and excludes any wireless service provider not owned or authorized by Sprint. Pre-Owned Phones are defined as gently used, non-certified phones that have undergone functional testing and inspection, but are not otherwise covered or certified under manufacturer or other warranties ("Pre-Owned Phones"). The 90-day term of this Limited Warranty will commence upon activation of your Pre-Owned Phone and is not transferrable to any third party. In the event (i) your Pre-Owned Phone experiences mechanical or electrical failure within ninety (90) days from the date of activation and (ii) you report a valid claim within such ninety (90) days ("Covered Incident"), the Wireless Provider will replace your Pre-Owned Phone with another pre-owned, remanufactured or refurbished phone of like kind and quality. Such replacement phone may be a different brand, model, and/or color and contain non-original manufacturer parts. The cost of shipping your Pre-Owned phone is at your expense. Prior to approving your claim, the Wireless Provider or the authorized representative will evaluate your Pre-Owned Phone to confirm eligibility, including, without limitation, confirming the ESN, date and place of activation. This Limited Warranty is not an insurance policy, nor does it cover repairs, lost or stolen phones, normal wear and tear, damage resulting from fire, water damage, accident or abuse, or cracked screens. This Limited Warranty program may be modified or cancelled by the Wireless Provider at any time, in its sole discretion. Because the Limited Warranty is provided at no additional charge, there will be no refunds in the event of a modification or cancellation. Restrictions apply. For any updates to this Limited Warranty, please see the website of the Wireless Provider.

REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE WIRELESS PROVIDER, ITS AFFILIATES OR AUTHORIZED REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRE-OWNED PHONE, OR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRE-OWNED PHONE, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state or one jurisdiction to another.

Instructions for submitting a claim

CLAIMS: Call 1-844-834-5579 between the hours of 6:00a.m CT and 11:00p.m. CT to submit a claim under this Limited Warranty. Upon acceptance of your claim, you will receive instructions on how to ship your Pre-Owned Phone for replacement exchange. The cost of shipping your Pre-Owned Phone is at your expense. You may be required to furnish proof of purchase or other information or documentation when making a claim under this Limited Warranty. Be sure to back-up data, pictures, video, media, software, applications, or files and remove any removable hard drive or storage device from your Pre-Owned Phone, as the Wireless Provider is not responsible for the loss, corruption, modification, or failure of data, pictures, video, media, software, applications, or other files on your Pre-Owned Phone. Upon receipt of your Pre-Owned Phone with all applicable documentation and/or information, inspection and validation of your claim, if your claim is approved, Wireless Provider or its authorized representative will send you a replacement Pre-Owned Phone in accordance with this Limited Warranty. In the event the Pre-Owned Phone is deemed not eligible for Limited Warranty replacement, your Pre-Owned Phone will be returned to you and no replacement will be issued. Claims must be made within 90 days of your date of purchase activation to be eligible for this Limited Warranty, regardless of when the defect or malfunction arises. Restrictions apply.

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