FAQs about TIDAL

To continue enjoying free access to TIDAL’s catalog of more than 90M songs in HiFi, you’ll need to create your own login credentials directly with TIDAL. T-Mobile will send an SMS text or email with instructions and a link to create a TIDAL username and password. Once you’ve logged in with your new TIDAL credentials, you’ll be able to continue accessing TIDAL through your Plan.

You can also set up your TIDAL Username and Password directly in the TIDAL app. Simply open your TIDAL app > Select the Heart icon at the bottom of the screen > Select the Gear icon in the top right > then enter the Edit Profile section and establish a Username and Password.
 
Note: If you already created a TIDAL username and password in the past, please continue to log in with these credentials to keep listening to your favorite music. 

No, if you already set up a username and password with TIDAL, you may continue logging in with these credentials to keep listening to your favorite music. 

Yes! Eligible T-Mobile customers who have not yet redeemed the benefit will be able to access a T-Mobile promo code for a free 12-month TIDAL subscription. Eligible customers will receive communication from T-Mobile about redeeming this promo code in the T-Mobile Customer Portal. 

No, for existing TIDAL users on the Sprint Unlimited Plan, TIDAL will continue to be covered On-Us as part of your plan benefits. 

Without a TIDAL username and password, you will not be able to log into TIDAL after logging out or switching devices. To set up your credentials, access the link you received via SMS text or Email. If you can’t locate your SMS/email, call T-Mobile Care at *2 from your mobile device and ask your expert to send it to you.

For questions related to your eligibility for a free TIDAL subscription through your phone plan, please contact T-Mobile Customer Care at *2 from your mobile device or 1-800-937-8997.

You may also check your eligibility by accessing the TIDAL Benefit page, promotions.t-mobile.com/tidal.

Yes, TIDAL and T-Mobile sent notifications to active users of TIDAL via SMS, email, and in-app/push notifications.

There was previously an option to have your TIDAL subscription billed through your Sprint bill, however now you would need to set up a paid subscription directly through TIDAL.

The best Unlimited Data, Talk and Text Plan just got better because you can pair it with TIDAL. 

TIDAL offers music fans like you access to exclusively curated content that directly connects you to your favorite artists. Enjoy:

• Music: More than 56 million tracks
• Music Videos: Only streaming service with both music and a full catalog of over 225K music videos
• Playlists: 500+ exclusive playlists from selected artists, celebrities, athletes, and TIDAL’s editors
• Movies & Shows: Culturally significant video content, exclusives, and original programming
• Concerts: Livestreams and VOD of concerts/events that are available to people around the world. (90+ performances now available on demand)

Discover new artists via TIDAL Rising and unique live experiences via TIDAL X.

TIDAL is T-Mobile/Sprint’s exclusive streaming music partner featuring best in class high-fidelity streaming music service with a catalog of more than 56 million songs and over 225,000 high-quality videos, films, and exclusive artist content.

• It’s built for fans, directly from artists around the world. Subscribers enjoy exclusively curated content that directly connect artists with their fans in multiple ways.
• TIDAL brings music fans closer to their favorite artists and gives on-demand access to discover new music from their massive music and video catalog.
• TIDAL not only provides access to exclusive digital content, but also gives you the ability to participate in unique real-life experiences such as concerts with established or emerging artists and other direct interactions between fans and their favorite artists. Human curation is an important part of what TIDAL does. They have an expert group of tastemakers to help select and promote emerging artists to a broader audience via our TIDAL Rising and TIDAL Discovery programs. 
• TIDAL is available in both Premium and HiFi music quality that enables fans to experience music as the artists intended it to be heard.

Go to support.tidal.com for more info.

Tidal is only available as an On-Us benefit with some legacy Sprint rate plans. To see if your plan is eligible, visit promotions.t-mobile.com/tidal

After signing up, you’ll get a text message with an activation link, where you can complete the subscription process. This is a required step to access TIDAL and all its benefits. It’s simple – just enter your email, create a password, confirm your subscription details and you’re done!

You will receive your text message almost immediately after adding TIDAL to your Sprint account. 

If you’re having trouble registering, you can contact Sprint Customer Care at 1-888-211-4727 or *2 from your mobile device.

If you need additional information on the TIDAL app, go to support.tidal.com.