FAQs about TIDAL

The best Unlimited Data, Talk and Text Plan just got better because you can pair it with TIDAL. Try this one-of-a-kind music experience at Sprint and you’ll get 6 months of TIDAL HiFi ON US! After 6 months, pay $9.99/mo for Tidal Premium.

TIDAL offers music fans like you access to exclusively curated content that directly connects you to your favorite artists. Enjoy:

• Music: More than 48.5 million tracks
• Music Videos: Full catalog over 175,000 music videos
• Playlists: 300+ exclusive playlists from selected artists, celebrities, athletes and TIDAL’s editors
• Movies & Shows: Popular video content, exclusives and original programming
• Concerts: Livestreams and 70+ on-demand concerts and events

Discover new artists via TIDAL Rising and unique live experiences via TIDAL X.

TIDAL is Sprint’s exclusive streaming music partner featuring best in class high-fidelity streaming music service with a catalog of more than 48.5 million songs and over 175,000 high-quality videos, films and exclusive artist content.

• It’s built for fans, directly from artists around the world. Subscribers enjoy exclusively curated content that directly connect artists with their fans in multiple ways.
• TIDAL brings music fans closer to their favorite artists and gives on-demand access to discover new music from their massive music and video catalog.
• TIDAL not only provides access to exclusive digital content, but also gives you the ability to participate in unique real life experiences such as concerts with established or emerging artists and other direct interactions between fans and their favorite artists. Human curation is an important part of what TIDAL does. They have an expert group of tastemakers to help select and promote emerging artists to a broader audience via our TIDAL Rising and TIDAL Discovery programs. 
• TIDAL is available in both Premium and HiFi music quality that enables fans to experience music as the artists intended it to be heard.

Go to support.tidal.com for more info.

TIDAL has the commitment of artist owners that believe in creating a more sustainable model for the music industry. The TIDAL artist-owners are Alicia Keys, Arcade Fire’s Win Butler and Regine Chassagne, Beyoncé, Calvin Harris, Coldplay’s Chris Martin, Daft Punk, Damian Marley, deadmau5, Indochine, J. Cole, Jack White, Jason Aldean, Shawn “JAY Z” Carter, Kanye West, Lil Wayne, Madonna, Nicki Minaj, Rihanna, T.I. and Usher.

You’ll get TIDAL HiFi ON US for 6 months. After that, you’ll be converted to TIDAL Premium for $9.99/mo. To upgrade to TIDAL HiFi for $19.99/mo., you can add it at any time from your TIDAL app My Account menu.    

You may only have one TIDAL six month of unlimited TIDAL HiFi ON US per line.  If you have already had a trial, you must subscribe to a paid TIDAL service in order to keep your services.  You must first take the six month service in order to convert to a paid subscriber.  

At the end of the 6 months TIDAL HiFi ON US offer period, Sprint converts you to TIDAL Premium for $9.99/mo. To upgrade to TIDAL HiFi for $19.99/mo., you can add it at any time from your TIDAL app My Account menu.    

If you have premium billing blocked, you will not automatically be converted to a TIDAL paid subscriber.  In order to add TIDAL to your Sprint bill, please log into sprint.com/mysprint .

Sprint customers can select the device for which they want to block third-party charges, free of charge, from billing to their Sprint invoice.

1. Go to sprint.com/mysprint and sign in.
2. Click the My preferences tab.
3. Scroll to the Limits and permissions section. Click the Block Apps, digital media downloads & third-party charges link.
4. Follow the instructions on screen. To Unblock, select device, and toggle to unblock., Save changes. Please allow 15 minutes for your changes to take effect.

After you have unblocked third-party charges, go to change my services. Locate TIDAL in the service add-ons and select either TIDAL Premium ($9.99/mo) or TIDAL HiFi ($19.99/mo). 

You may also call into care and a care representative can help you.

Business customers will receive an SMS reminder that the trial will be ending two days before the end of their trial.  Business customers will then have two options for a paid subscription:

1.  Bill to Account:  If you wish to bill to your Sprint account, contact your business administrator and they will need to add the TIDAL Premium Subscription ($9.99/mo) or the TIDAL HiFi Subscription ($19.99/mo) to your line.  This will be billed on a monthly basis directly to your Sprint account.
2. If your business doesn’t allow premium billing for third-party services, you may go to TIDAL.com, log into your account and subscribe directly with TIDAL using your credit card. 

Make sure you have already set up a user name and password in the TIDAL app first.  If you haven’t previously customized your user name and password:

• Sign into your TIDAL app 
• Go to My Collection
• Click on the gear in the upper left hand corner of the screen
• Click on Subscription
• Fill in the information, and set your password
• You may then log into your account at TIDAL.com

New and current Sprint customers can sign up for TIDAL:

• At any Sprint owned store
• Online at sprint.com/tidal
• Chat with us at sprint.com/chat
• Go to sprint.com/mysprint

After signing up, you’ll get a text message with an activation link, where you can complete the subscription process. This is a required step to access TIDAL and all its benefits. It’s simple – just enter your email, create a password, confirm your subscription details and you’re done!

You’ll have 30 days to register for the service after you sign up and receive your text.

If you’re having trouble registering, you can contact Sprint Customer Care at 1-888-211-4727.    

High fidelity sound is uncompressed music files. TIDAL HiFi relies on FLAC, a more robust and realistic streaming format. MP3 files are compressed to decrease file size but also take out any extra details, cutting quality. FLAC offers CD-quality audio in its purest form.

• With a TIDAL HiFi subscription, you have the ability to stream 48.5 million tracks in lossless quality. Lossless content is uncompressed CD quality music, you hear the music the way the artists intended for their content to be heard.
• With a TIDAL Premium subscription, you still have access to over 48.5 million tracks, but you are restricted to only high-quality. This means that the maximum quality is AAC 320 kbps.

In both HiFi and Premium subscriptions, users have access to 175,000 high-quality music videos. TIDAL members have access to our curated editorial content, you can learn more about your favorite content, read artist interviews, and experience hand crafted playlists from the editorial team and artists themselves.

TIDAL X is a program that connects artists directly with fans by giving them a platform to engage with them in unique ways, including one-of-a-kind live shows, events, artist meet & greets and concert tickets for TIDAL members to enjoy. With TIDAL’s commitment to help artists interact with their fans in new ways, the possibilities are endless for what they can offer fans.    

TIDAL Rising is a program dedicated to artists from around the globe who have passionate fan bases and are ready to reach a wider audience with their music. On an ongoing basis, TIDAL curates and features a select group of artists across genres from around the world, with support from our artist & label relations, editorial, marketing, promotions, public relations and social media teams, to introduce fans to vibrant and dynamic music they may have otherwise missed.    

To customize your TIDAL account, open the app, add your email, set up a password and create personal profile. Once this is done, you’ll be able to access TIDAL content on your phone, computer and tablet. Just sign in with your username and password and you will have full access to all the services and benefits of being a TIDAL subscriber.    

Open the TIDAL app and click on Settings to update your information, manage your subscription, change your password, select your streaming quality and more.

You can have unlimited playlists. Use your TIDAL app to manage them.

• Add a playlist: In the left column under My Playlists, click Create New Playlist. Give the list a name, click Enter and then fill it with music.
• Add tracks and albums: Click on the cover image or track and drag the music to My Playlists or right click and select Add to Playlist.
• Edit: To change the name of a playlist, press the edit button located to the right of the playlist title. You can also add a description of your playlist to specify what it is.
• Delete: To delete a playlist, go to the Playlist bar on the left slider. Choose the playlist and click on the trash can. Remember, playlists cannot be recovered once they are deleted.

TIDAL offers 130,000 music videos that may be viewed using the web player, desktop or mobile apps. To find music videos in the Web player or desktop app, select Videos from the left menu or search for videos by artist.    

To share a track, album or video, on Menu>Share.    

From your computer, click on the star next to the title, name and album list. From the TIDAL app, tap and hold down the track and click on Add to Favorites in the pop-up menu.    

To add an artist or entire album to Favorites or My Collection on your iOS or Android mobile device, find the menu (3 dots) to the right of the content then select Favorite. For each album, just click on the album and then the heart. All selected artists, albums, and tracks will appear under My Collection.
 
To remove a track from your favorites, deselect the heart to remove it from the My Collection list.

If you need additional information on the TIDAL app, go to support.tidal.com   

Yes it is! Your business account administrator must add the service onto individual lines; then the end-user can complete the registration. Near the end of the 6 months, the end user will receive instructions for how to continue the service independently. Automatic billing to your business will not occur at the end of 6 months.