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Block, restrict or allow voice calls using My Sprint

You can control which phones on your account can make or receive calls, and establish a list of phone numbers that are blocked both for inbound and outbound calls.

To change voice settings, you must have a valid My Sprint account and be set up with an account owner profile. Account owners can block all phones associated with their account. If you are not an account owner and do not have permission to change settings on your account, you will see a message showing your current data control settings. Read more about the different levels of profile access on sprint.com.

The ability to block or restrict voice calls using this process is not available for Wi-Fi Calling subscribers. Please use the call blocking feature on your device.

Block or restrict voice calls:

  1. Sign in to My Sprint
  2. Select My Sprint menu
  3. Select Permissions
  4. You may go through an access authentication process
  5. Click Block voice
  6. Select the phone you wish to block
  7. Choose from the following options to block, restrict or allow calls:
    • Block all inbound calls (Contact us by dialing *2 on your Sprint phone to set this option)
    • Block all inbound and outbound calls (Contact us by dialing *2 on your Sprint phone to set this option)
    • Do not block any voice calls (all of your previously blocked voice calls will be archived for easy access later)
    • Block all outbound voice calls
    • Block only the following phone numbers for inbound and outbound calls
  8. Enter the phone number you wish to block in the field and click Add number. The number will be added to the block list. To remove, select the number and click Remove. If you do not have permissions to block voice calls, you will see a message indicating that your selection cannot be blocked
  9. Click Save to block voice access. If updates were saved successfully you will see the following confirmation message: "Thank you! We've saved your changes
  10. You will see a Blocked icon on the phone that has blocked voice services. Turn your phone off and back on for the new settings to take effect. These changes will take effect within 15 minutes

Allow voice access using My Sprint:

  1. Sign in to My Sprint
  2. Select My Sprint menu
  3. Select Permissions
  4. You may go through an access authentication process
  5. Select Block voice
  6. Select the phone you wish to unblock
  7. To allow all calls, select Do not block any voice calls (all of your previously blocked voice calls will be archived for easy access later)
  8. Or, select the phone number you wish to unblock in the list and click Remove number. The number will be removed from the block list. If you do not have permissions to block voice calls, you will see a message indicating that your selection cannot be blocked
  9. Click Save. If updates were saved successfully you will see the following confirmation message: "Thank you! We've saved your changes
  10. Turn your phone off and back on for the new settings to take effect. These changes will take effect within 15 minutes

Important notes:

  • If you have more than 100 devices on your account, only the first 100 show in My Sprint. To change the rest, contact us by dialing *2 on your Sprint phone.
  • If 911 is called from your Sprint phone, ALL inbound calls will automatically be allowed for 24 hours following placement of the 911 call so public safety can attempt to call back, if the call is disconnected. Call blocking will automatically be reinstated after (but cannot be reinstated during) the 24 hour period. You will not be notified of the suspension or reinstatement.
  • The ability to block or restrict voice calls using this process is not available for Wi-Fi Calling subscribers. Please use the call blocking feature on your device.
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