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Worldwide traveling tips

Before you travel

Make sure that service is available for your destination(s): Check coverage on sprint.com/sww

  1. Sprint Global Roaming is auto-enabled on capable devices: sprint.com/globalroaming
  2. Verify International Roaming settings: Ensure device is set to allow voice and data roaming (device steps, guides: sprint.com/support)
  • Settings > Cellular > Cellular Data > Cellular Data Options > Roaming > Voice & Data Roaming > Voice Roaming (green) and Data Roaming (green)

            or 

  • Settings > Connections > Mobile networks > Roaming > International Roaming > Voice/Text On (accept warning) > Data Roaming On

Calling

Make calls: To place an international call, dial the international access code, country code, and the number. Plus code dialing simplifies international dialing, just dial “+” in place of the international access code. For example: When calling back to the U.S., dial “+” then “1” and enter the 10-digit phone number.

Receive calls: Callers do not need to dial anything differently, and they will not pay extra to reach you.

Texting

To send a text to a U.S.-based number: Simply enter the 10-digit number.

To send a text to an international number: Enter “+” or “011” followed by the country code and number.

Texts can only be sent to and received from international carriers supported by Sprint. For a list of supported carriers, check sprint.com/internationalmessaging

Accessing data service

Data services must have been utilized on the Sprint network with the device prior to departure for services to work while roaming. For help verifying your data roaming settings, visit sprint.com/support

Sprint Global Roaming basic data is included at no additional cost. See http://intlroam.sprint.com to access high-speed data options.

Resolving issues

If you have trouble connecting to services while traveling, follow the steps below.

  1. Verify the device is not in “Airplane Mode”. Then, power the device off and back on. This will force your device to re-register with the roaming partner.
  2. Ensure the device is set to allow roaming
  3. If the issue is not resolved, please contact Sprint Worldwide Care.  The following information may be needed to complete further troubleshooting:

    • Your wireless phone number
    • City, country you are traveling in
    • Contact number (hotel, etc.)
    • Time available for troubleshooting
    • Duration you will be in the area where trouble is occurring
    • Error messages displayed on device or heard while calling
    • If the issue is related to calling or texting, are you able to access data?
    • If the issue is related to data, are you able to make calls or send texts?

Contacting Sprint Worldwide Customer Care

Sprint Worldwide Support is available 24 hours a day, 365 days a year.

Email / Chat: sprint.com/swwsupport

Call from the United States: 1-888-226-7212

Call from another country: +1-817-698-4199 (free call when placed from Sprint devices)


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