Download the Sprint Set Up Assistant App to assist with installing TREBL with Magic Box.
- Frequently Asked Questions
- Set Up Your TREBL with Sprint Magic Box
- Troubleshooting and Returns
- Terms and Conditions
Frequently Asked Questions
-
S. No.
Category
Sensor Name
Interface
Vendor name
Model Number
1
Smart Plug
Smart+ Smart Plug
Zigbee
Sylvania
SMARTPLUGZBS+
E222842
Door Contact
Door/Window Sensor
Zigbee
Sage (Hughes)
MCT-340 E
3
Motion
Smart+ Smart Motion and Temperature Sensor
Zigbee
Sylvania
MOTIONSENSORZBS+
E222874
On/Off Switch
NXP On/Off Switch
Zigbee
NXP
NA
5
On/Off Switch
GE ZigBee Smart Lighting Control Switch
Zigbee
GE
45853GE
6
Mains Power Outlet
Mains Power Outlet
Zigbee
Climax
PSM-29ZBS
7
Mains Power Outlet
67200BL 6A Smart Adaptor Plug
Zigbee
Panasonic Anchor
6A Smart Adapter plug - Basic
8
Smart Plug
PSM-29ZBS- Power Switch / Smart Plug
Zigbee
Climax
PSM-29ZBS
9
Motion
IR-9ZDSSLPIR Motion Sensor
Zigbee
Climax
IR-9ZBS-SL
10
Door Contact
DC-16SL-ZBS Door Sensor
Zigbee
Climax
DC-16SL-ZBS
11
Light Sensor
LMHT-1ZBS
Zigbee
Climax
LMHT-1ZBS
12
On/Off Light
WIFI
Kasa/tplink
KL110
13
On/Off Light
Yeelight Blue E27
BLE
Yeelight
FCC ID : 2ABEUBUL27BL01
-
- Go to the Set Up Assistant App -> Smart Home menu -> Create New Smart Space/Select Smart Space.
- Set your Smart Home device in discoverable mode/pairing mode (follow the Smart Home device user manual).
- Add device -> Select your device from available devices list -> Name your device and pair.
-
- Using the Set Up Assistant App, go to “Create Smart Spaces” and add your Smart Home devices here.
- Once paired, you will be able to control your Smart Home device either using the App or, if you have enabled the TREBL smart skill in your Alexa account, you can use voice commands to control your Smart Home device. (Ex. “Alexa, ask Magic Box to turn off lights”.)
-
Enable the "TREBL Smart Home" skill in the Alexa App. Then login/re-login to Alexa on the TREBL Set Up Assistant App with the same account.
Now you can use voice commands to control your Smart Home device. (Ex. “Alexa, ask Magic Box to turn off lights”.)
-
There may be an issue with the account region. Please check your Amazon/Alexa account region settings. "TREBL Smart Home" skill is present in the "US" region only.
-
Skill may not be enabled. Enable the "TREBL Smart Home" skill in the Alexa App. Then login/re-login to Alexa on the TREBL Set Up Assistant App with the same account.
-
There may be a few reasons, please check the following:
- Before pairing with the TREBL, ensure the Smart Home device is added to the native application (Ex. TP-Link).
- Ensure your Smart Home device is within range of the TREBL.
- Verify that the TREBL and your Smart Home device are on the same Wi-Fi network.
- Check your Smart Home device’s power supply.
- Before pairing with the TREBL, ensure the Smart Home device is added to the native application (Ex. TP-Link).
-
Please check if your Smart Home device is certified to be used with TREBL. (List of Supported devices: webpage link to be added).
If yes, ensure your Smart Home device is discoverable/in pairing mode. (Refer to your Smart Home device manual).
-
The Sprint Set Up Assistant App helps you install the TREBL with Sprint Magic Box. With the app, a customer can configure TREBL to connect to their home broadband Wi-Fi or Sprint Network, set up the Alexa connection and manage their TREBL.
You can download the App here:
-
1. Hold down the Amazon action button on top of the TREBL for 5 seconds. You will hear the TREBL announce "Application connection mode enabled".
2. Go to Wi-Fi settings on our phone/tablet and select "Sprint-TREBL".
3. You will hear the TREBL announce "Application connected successfully".
For additional assistance see TREBL with Sprint Magic Box Tutorial.
-
No, the Set Up Assistant app only works with the TREBL with Sprint Magic Box, Magic Box Silver and Casa Pebble.
-
Yes, but the TREBL with Sprint Magic Box must remain within the approved coverage area.
See Magic Box Availability Tool.
Additionally, when moving the TREBL in your home the device will need to re-connect to the Sprint LTE Network and may take some time to re-establish Sprint LTE Data coverage.
-
Currently, TREBL with Sprint Magic Box only improves LTE data network speeds. It will not improve Sprint voice coverage. If you have issues with your voice coverage, please call Sprint Customer Care at 1-888-211-4727 to see what options might be available to you.
-
Hold down the Bluetooth button (for up to 5 seconds) on the top of the TREBL with Sprint Magic Box to enable Bluetooth pairing with your phone or tablet. Next, in your device’s settings, enable Bluetooth and choose the TREBL with Sprint Magic Box. You are now ready to stream music through your TREBL via a supported streaming service.
-
Once the TREBL with Sprint Magic Box is successfully set up, use the Sprint Set Up Assistant to configure Alexa using your Amazon account credentials.
You can download the App here:
-
The TREBL with Sprint Magic Box supports the following music streaming services:
• Amazon Music
• Tunein
• iHeartRadio
• LiveXLive
• SiriusXM
• TIDAL
• Pandora
• Dezer
• dHits
• Gimme Radio
Note: Spotify and Apple music are not supported by Alexa on the TREBL but can be played on your phone/tablet and streamed on the TREBL speaker via Bluetooth.
-
If you are experiencing data speed issues when the TREBL is connected to the Sprint Service, you can try switching from the Sprint Service to your home broadband Wi-Fi.
In the Set Up Assistant Application switch from Sprint Service backhaul to Wi-Fi backhaul. If that doesn’t fix the issue, please call Magic Box Technical Support at 844-463-3194 for assistance.
-
Click to access TREBL with Sprint Magic Box User Guides or Tutorials. If you need further assistance call Sprint Magic Box Technical Support at 1-844-463-3194.
-
Yes, once you move within range of the TREBL with Sprint Magic Box, your Sprint phone will detect it and use it to support LTE data.
-
The TREBL with Sprint Magic Box produces a specific LTE data signal used by newer devices. If you’re using an older device, it may not attach to the signal produced by the TREBL.
Also, some customers may have very strong LTE signal from the Sprint network at their location and the LTE device won’t move to the TREBL in this scenario.
Try leaving the phone idle for a few minutes and then check again. This fixes the issue most of the time. Also, you can try putting your phone in Airplane mode and then taking it back off Airplane mode. If this doesn’t work, please call Sprint Magic Box Support at 1-844-463-3194 for assistance.
-
Based on optimal conditions, TREBL with Sprint Magic Box can provide average coverage of 10,000 square feet indoors, and up to 16 simultaneous Sprint LTE Data users.
Ultimately, coverage range is dependent upon many factors, including building construction type, terrain, distance to a cell tower and topography.
-
Any Sprint customer with a capable device and within range can connect to TREBL with Sprint Magic Box.
-
No. The TREBL with Sprint Magic Box will benefit all Sprint customers that are within range of the device. There is not a way to restrict the device to certain users.
-
Any Sprint devices that support LTE Data service 2.5 GHz frequency (Band 41). To verify LTE data support for specific devices, refer to Sprint.com/support and go to the available device specific information.
Smartphones:- iPhone 6 and newer
- Galaxy S4 and newer
- HTC One A9 and newer
- LG G2 and newer
- Google Pixel 3 and newer
- Motorola Moto E4 and newer
- One PLus 7 Pro 5G
Mobile Broadband Devices:- Mobile Hotspots
- LTE Enabled Routers
- Any units that support 2.5 GHz frequency (Band 41)
Tablets:- Galaxy Tab S2 and newer
- iPad Mini
- iPad Air 2
- iPad Pro
-
Please carefully review materials that come with your TREBL with Sprint Magic Box, including the Quick Start Guide and Terms and Conditions for important safety considerations.
WARNING: For radiofrequency exposure compliance, this device must be installed and operated to provide a separation distance of at least 20 cm (8 in) from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Set up your TREBL with Sprint Magic Box
Download the Sprint Set Up Assistant App to assist with installing TREBL with Magic Box.
Troubleshooting
To assist with installing your TREBL with Sprint Magic Box, please download the Set Up Assistant App.
- Review the Quick Start Guide to ensure that TREBL with Sprint Magic Box is properly installed.
- Verify that the TREBL with Sprint Magic Box is plugged in and receiving power.
- Leave the TREBL with Sprint Magic Box plugged in for at least 24 hours before calling tech support.
If the above recommendations have not worked, please call Sprint Magic Box Technical Support at 1-844-463-3194.
Returns
Chat, call Sprint Care or press *2 from your mobile phone to request to return your TREBL with Sprint Magic Box.
- If you no longer have the original shipping box, ask that a return box be sent.
- A prepaid shipping label will be sent to you in a padded envelope via USPS.
- (The return box will be sent separately, if you requested one.)
- Pack the TREBL with Sprint Magic Box and all cords into shipping box and place the return label on box.
Download the Sprint Set Up Assistant App to assist with setting up your Magic Box.
Terms and Conditions
1. Term. These TREBL with Sprint Magic Box Terms and Conditions (this “Agreement”) is effective as soon as you (i) use the TREBL (“Equipment”), or (ii) consent to its terms, and continues until you return the Equipment to Sprint in undamaged condition or you pay the Equipment Fee as provided below. If you do not agree to the terms of this Agreement, do not use the Equipment. If you use the Equipment, or keep the Equipment for at least 5 days after receiving it, you will be deemed to have agreed to the terms of this Agreement.
2. Basic Definitions. In this Agreement: (1) “we,” “us,” “our,” and “Sprint” mean Sprint Solutions, Inc. and its affiliates doing business as Sprint; (2) “you,” “your,” “customer,” and “user” means the recipient or user of the Equipment; and (3) “Equipment” means an indoor femtocell device and any ancillary equipment that Sprint provides to you, and which is generally used to enhance Sprint’s wireless service signal.
3. Ownership of Equipment. You agree that Sprint owns Equipment, regardless of your possession of the Equipment. Sprint will retain ownership of the Equipment at all times. Title to the Equipment will not transfer to you at any time during or after the term of this Agreement. You must return the Equipment to Sprint as provided in this Agreement. You may not sell or distribute the Equipment.
4. Use of Equipment. Use of the Equipment is subject to Sprint’s Terms and Conditions which can be found at sprint.com/terms and conditions. This Agreement controls if there is a conflict with Sprint’s Terms and Conditions. In addition to the Sprint’s Terms and Conditions you agree not to perform or allow others to perform de-compilation, disassembly, or reverse engineering of the Equipment or otherwise access, translate or decode any element of the Equipment (other than as expressly provided in any Sprint written instructions). Other than as expressly provided in any Sprint written instructions, You agree not to nor allow others to make modifications to or copies of any element or part of the Device interfere with the Equipment operations, or take any action that damages or disrupts the operation of or service on, or any device directly or remotely connect to, the Equipment. The design, manufacture, assembly, know-how, trade secrets or any other intellectual property associated with the Equipment, hardware or software, shall remain the sole property of Sprint or its licensors. You should install your Equipment within seven days of receiving it; if you do not, we may ask you to return it. You must continue to use your service. If you have stopped using service for 45 days or more, we will ask you to return the equipment.
5. FCC Compliance. For radiofrequency exposure compliance, the Equipment must be installed and operated to provide a separation distance of at least 20 cm (8 in) from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
6. Replacement of Equipment. Sprint will repair and/or replace Equipment that is not operating properly under normal use at no charge unless we determine that the reason the Equipment is not operating properly is due to damage (for example, water damage, fire damage, or damage due to being dropped, tampering, neglect, or abuse, etc.). If the Equipment is tampered with, or otherwise misused, you will be responsible for an Equipment Fee before Sprint will repair or replace damaged Equipment. Sprint is not responsible for any other devices or other products used in connection with the Equipment (for example, wireless phone or handset, data card, etc.).
7. Return of Equipment and Equipment Fee. The Equipment remains the property of Sprint at all times. You must return the Equipment to Sprint if your Sprint wireless service is discontinued or terminated for any reason, if the Sprint service in connection with the Equipment is never used, discontinued or terminated for any reason, or if Sprint wishes to exchange the Equipment. Failure to return the Equipment in undamaged condition within 30 days to Sprint may result in you being charged a $140 Equipment Fee. Detailed information on this fee will be provided separately but its requirements are incorporated here.
8. Penalty for Misuse of Equipment. You may not sell the Equipment to a third party, tamper with, or break the Equipment. Such actions may result in fees and cancelation of your wireless account. Sprint reserves the right to take action to protect its interest in the Equipment.
9. Stolen Equipment. If the Equipment is stolen, you must immediately call us to report the theft. Sprint will determine on a case by case basis whether it will replace the Equipment without payment of the Equipment Fee.