T-Mobile Network Experience
I just switched to the T-Mobile Network Experience. What now?
Things to know:
- You will not see any changes to your Sprint bill unless you add new lines, finance a new device, or make other purchases.
- You will continue to use MySprint (Web or App) to manage your account and pay your bill.
- You can still use *2 to reach Customer Care or *3 to Pay your Bill by phone.
- You will now see the T-Mobile Network indicator displayed on your device. Check your T-Mobile coverage.
- While most of your apps will carry over and provide the same experience you have today, there are a few exceptions. Our support team will get you set up with comparable T-Mobile apps.
- If you swapped your phone on sprint.com you can complete this step yourself.
- Android devices: The T-Mobile App Experience will automatically download to your device. Follow the prompts to install the correct T-Mobile Apps and remove the correct Sprint Apps.
- Apple devices: Apps can be manually added and removed.
- If you swapped your phone on sprint.com you can complete this step yourself.
Apps on the Sprint Network | Apps now on the T-Mobile Network |
---|---|
Sprint Visual Voicemail | T-Mobile Visual Voicemail |
Call Screener | Scam Shield (Includes Scam ID/Scam Block, Free Number Change, and Free Caller ID. You will need to re-add previously blocked numbers from Call Screener into Scam Shield.) |
- If any apps didn’t carry over, visit the Google Play or App store to download apps previously installed on your phone.
If you have any issues after you switch to T-Mobile Network Experience
- Turn the device off and on. This should resolve any issue that occurs.
- Ensure firmware is updated. (See steps above)
- If the issue is not resolved contact Care/Chat.
If you have any questions or need additional help, please Chat, call Care 888-211-4727 or visit your local T-Mobile retail store for assistance.