Skip to main content
Call To Order Call to order
Sign in to your account to view this secure information.

If you don't have an account. Sign up here

T-Mobile Network Experience

I just switched to the T-Mobile Network Experience. What now?

Things to know:

  • You will not see any changes to your Sprint bill unless you add new lines, finance a new device, or make other purchases.
  • You will continue to use MySprint (Web or App) to manage your account and pay your bill.
  • You can still use *2 to reach Customer Care or *3 to Pay your Bill by phone.
  • You will now see the T-Mobile Network indicator displayed on your device. Check your T-Mobile coverage.
  • While most of your apps will carry over and provide the same experience you have today, there are a few exceptions. Our support team will get you set up with comparable T-Mobile apps.
    • If you swapped your phone on you can complete this step yourself.
      • Android devices: The T-Mobile App Experience will automatically download to your device. Follow the prompts to install the correct T-Mobile Apps and remove the correct Sprint Apps.
      • Apple devices: Apps can be manually added and removed.
Apps on the Sprint Network Apps now on the T-Mobile Network
Sprint Visual Voicemail T-Mobile Visual Voicemail
Call Screener Scam Shield
(Includes Scam ID/Scam Block, Free Number Change, and Free Caller ID. You will need to re-add previously blocked numbers from Call Screener into Scam Shield.)
  • If any apps didn’t carry over, visit the Google Play or App store to download apps previously installed on your phone.

If you have any issues after you switch to T-Mobile Network Experience

  1. Turn the device off and on. This should resolve any issue that occurs.
  2. Ensure firmware is updated. (See steps above)
  3. If the issue is not resolved contact Care/Chat.

If you have any questions or need additional help, please Chat, call Care 888-211-4727 or visit your local T-Mobile retail store for assistance.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.


Sign in to Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

Caps lock is on
I forgot my Username or Password.

Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Welcome Back,

You left some items in your Cart. Pick up where you left off when you visit your cart.