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  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers

    

Report your device as lost, stolen or found

   

  • Report my device lost or stolen
  • I have Total Equipment Protection
  • I have found my device
  • Swap service to a different device

Report my device lost or stolen

There are two ways to report your phone as lost.

To report it online:

  1. Sign in to MySprint
  2. Scroll down and select the device you want to report
  3. Click on + More options
  4. Select Report lost or stolen

Or call 888-211-4727 to report a lost or stolen device through our automated system (Option 4, followed by option 1).

I have Total Equipment Protection

If you have Total Equipment Protection Plus or Total Equipment Protection, file a claim online or call Asurion at 800-584-3666. You must report your loss within 60 days of the incident, and the device must be active on the Sprint network on the date of loss.

If you do not have Total Equipment Protection Plus or Total Equipment Protection, you are responsible for replacing your lost or stolen device.

I have found my device

If you suspended your service by reporting it lost or stolen but have found your device, report the device found.

There are two ways to report your phone found.

To report it online:

  1. Sign in to MySprint
  2. Scroll down to the device you want to report
  3. Click on + More options
  4. Select Found my device

Or call 888-211-4727 to report device has been found through our automated system (Option 4, followed by option 1).

Swap service to a different device

Go to sprint.com/activate to begin the process. 

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