Report your device as lost, stolen or found

There are two ways to report your device as lost.

To report it online:

1. Sign in to MySprint.
2. Click on the tile of the device you want to report.
3. Click on Options.
4. Select Report a lost/stolen device and follow the steps. It may take up to 30 minutes for updates to appear.

You can also report it by using the chat icon on this page.

If you are a Protection<360>® customer, file a claim online or call Assurant at 1-866-866-6285. You must report your loss within 60 days of the incident, and the device must be active on the T-Mobile network on the date of loss.

If you are not a Protection<360>® customer, you are responsible for replacing your lost or stolen device.

If you suspended your service by reporting it lost or stolen but have found your device, report the device found.

There are two ways to report your device found.

To report it online:

1. Sign in to MySprint.
2. Click on the tile of the device you want to report.
3. Under the Current Device image there’s a message of the device being reported as lost. Click on the link to Report Device Found.
4. Confirm that you’re restoring service and reporting your device as found. It may take up to 30 minutes for updates to appear.

You can also report it by using the chat icon on this page.

Go to sprint.com/activate to begin the process.