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File an Equipment Replacement Program insurance claim

  • If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
  • Be sure to file your claim within 60 days of the loss.
  • Phones or tablets: To file your claim or check your claim status online, go to or call Assurant Customer Care at 1-866-866-6285.
  • If your device has been damaged, we will send you shipping materials to return it.
  • You are responsible for the non-refundable deductible for each approved claim. The amount of the deductible is determined by the model of your device.
  • When your claim is approved, you will receive the same device as your original or a comparable device with similar quality and features. Replacement devices may be refurbished, reconditioned or different from your original device.
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