File an Equipment Replacement Program insurance claim
- If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
- Be sure to file your claim within 60 days of the loss.
- Phones or tablets: To file your claim or check your claim status online, go to https://mytmoclaim.com or call Assurant Customer Care at 1-866-866-6285.
- If your device has been damaged, we will send you shipping materials to return it.
- You are responsible for the non-refundable deductible for each approved claim. The amount of the deductible is determined by the model of your device.
- When your claim is approved, you will receive the same device as your original or a comparable device with similar quality and features. Replacement devices may be refurbished, reconditioned or different from your original device.