If you received a recent e-mail or text about replacing your SIM card and/or received a SIM kit in the mail, the devices listed on your kit need a T-Mobile SIM to maintain service on the T-Mobile network.  Once you swap your SIM card(s), you’ll continue to get the most out of our improved network. Your Sprint account will remain the same, with the same price, plan, and billing experience. You also get immediate access to network-level scam protection with Scam ID and Scam Block, along with free Caller ID, all of which you can activate in T-Mobile’s free Scam Shield app. Learn more here. You can follow the instructions included in the kit to change out your SIM card(s).

With this account change, your Sprint account will remain the same, with the same price, plan, and billing experience but now you can access the T-Mobile network as your primary network. You also get immediate access to network-level scam protection with Scam ID and Scam Block, along with free Caller ID, all of which you can activate in T-Mobile’s free Scam Shield app. Learn more here. You can follow the instructions included in the kit to change out your SIM card(s).

Yes, you should review these steps below before getting started:

• Make sure to keep your device powered on while following these steps
• Check out this link if you prefer video instructions
• For the best experience, access Sprint.com/SIM from the phone you are swapping your SIM into. From there, you can check your progress.
• Back up your voicemail if there are any messages you’d like to keep.
• Have your companion device ready and nearby – if you have any connected smartwatches (i.e. Apple Watch, Galaxy Watch, etc.) they will automatically pair.

Android Phones:

1. Open the Sprint Visual Voicemail app
2. Tap the menu button (three horizontal lines) in the upper left
3. Check to see if Auto Export is enabled, If yes, you may exit
4. If not, select ‘Auto Export’ from the bottom of the list
5. Select ‘Enable Auto Export’ in the pop-up screen
6. Exit the app 

iPhones:

1. Go to Phone > Voicemail
2. Tap the message you’d like to save, then tap the share button
3. There are three ways to save voicemails:

- Save them in the Notes or Voice Memos apps
- Send them as an attachment using Messages, Mail or Airdrop
- Save Visual Voicemail messages in the Files app

The Sprint LTE network has shut down. Installing the T-Mobile SIM into your device will allow you to maintain service and enjoy the fastest and most consistent network in America.

If you received a SIM kit, the device(s) listed on your kit has a SIM card(s)! If you haven’t changed one before, it’s ok - the instructions included in your SIM kit and the information on Sprint.com/SIM will guide you through the process.

Yes! The SIM kit will include a SIM card, a SIM removal tool, and instructions to guide you through the process. Sprint.com/SIM has a complete set of instructions and a video to help you through the process.

Yes, the T-Mobile SIM card included in your kit includes three sizes - you’ll just need to punch out the one that fits your SIM tray. For more information, check out the video instructions we’ve posted on Sprint.com/SIM. If you accidently punch out the wrong size, you can snap it back in place.

If you received multiple SIM Kits, you can put any of the new SIMs into any of your eligible devices.

If you received this email then the kit has already shipped, so unfortunately, we are unable to accommodate an address change request.

If you need to update your primary address, visit MySprint.com anytime to manage account changes, including updating your mailing address for future correspondences from T-Mobile.

Yes, our Chat agents are able to help send a new SIM Kit your way.

The SIM Kit instructions will guide you through the process. You can also view the video we’ve posted on Sprint.com/SIM.

1. Access Sprint.com/SIM from the device you are swapping your SIM into.
   • Back up your voicemail if there are any messages you’d like to keep.
   • Any connected smartwatches nearby will automatically pair.
2. Insert the provided SIM tool to open and pop out the tray.
   Typically, iPhone/iPad SIM trays are  on the side, while Android phone/tablet tray locations vary 
3. Replace the existing card with your new T-Mobile SIM card.
4. From your phone, turn off Wi-Fi and tap the check progress button on Sprint.com/SIM.
   The activation process should only take a few minutes.

Yes, if you received multiple  SIM kits, you can repeat the SIM swap process for each eligible device listed on the kit. If you aren’t sure which devices are eligible, refer to the email that was sent to you or the insert that came with your kit.

Once your new SIM card is inserted, the process should only take a few minutes. To check your progress, first turn off your device’s Wi-Fi, then visit Sprint.com/SIM from your device and tap the “Check Progress” button. When the page successfully loads and shows “Success”, you are connected! You will also receive the following text from T-Mobile confirming you are now connected to the network:

Success! Your SIM swap is complete. Restart your phone to see our new network in action. If you see the message “We’ve Hit A Speed Bump” when checking your SIM swap progress at Sprint.com/SIM, please reinsert your original SIM card. Then, contact Customer Care via Chat, or call 1-888-211-4727 (or dial *2) for help.

After you’ve successfully completed the SIM Swap, you’ll need to follow a few final steps:

1. Restart your device
2. Learn more about your available T-Mobile apps like Scam Shield and T-Mobile Visual Voicemail.

*For some devices this may occur automatically.

Whether you have an iPhone or an Android, make sure you have Wi-Fi turned off. If you are an iPhone user and have iOS 15, turn off iCloud Private Relay before you “check progress”. Still not seeing an update? Visit Sprint.com/chatforhelp.

Yes, if you’d prefer to swap your SIM at one of our stores, you can visit us anytime to get some help. You can check the store locator to find a store near you.

• Enter your location and under the filter choose ‘Serves Sprint customers’.
• Don’t forget to bring the SIM card(s) with you.

Important – Account holder or authorized user must be present to access the account

If you have additional questions or concerns, feel free to:

• Chat with us online
• Call us at 1-888-211-4727 (or dial *2)
• Visit us in a store (store locator)