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Device repair options

   

  • Take your device to a Sprint Repair Center
  • Not near a store?
  • Tablet or mobile broadband devices
  • Repair cost
  • Swap service to a different device

Take your device to an authorized Sprint Repair Center

Make an appointment with an authorized service repair center. 

What you should know before your appointment:

  • Your device will be wiped clean before being repaired. If you can, backup the content on your device to avoid losing it.
  • Some devices may be able to be repaired in the store. A technician will determine in-store repair eligibility.
  • Sprint Repair Center may ship your device to our service center, where we typically repair your device within 5 business days.
  • A loaner phone may be available to you at the store.
  • If you have another Sprint device, we recommend bringing it to the store for us to activate during your repair.
  • Check to see if you're eligible for an upgrade.

Not near a store?

If you have device protection, submit a repair claim.

  • Once the claim is approved, we'll send you a pre-paid label, instructions and envelope overnight.
  • Use these required materials to ship your device directly to an authorized service center.
  • Repairs typically take 5 business days.
  • If your device is not protected, you can chat with Sprint Customer Care to learn more about your options.
  • Check to see if you're eligible for an upgrade.

Tablet or broadband devices

If you have device protection, you can file a claim. If approved, we’ll send you a replacement device.

Don’t forget: If you’re leasing a device, you’ll need to return it in good working condition at the end of your lease. If you do not have device protection but your phone breaks during your lease, you will have to pay the remaining lease payments plus the device purchase option price set forth in the Lease Agreement. 

Repair cost

If you have Total Equipment Protection Plus or Total Equipment Protection
check pricing here.

No protection

Issue No Protection (No TEP or AC+)
Mechanical/Electrical In Warranty $75
Mechanical/Electrical Out of Warranty  
Repair: $75     Exchange: $350
Cracked screen
Repair: $200   Exchange: $350
Damaged beyond repair, Lost or stolen Purchase new or certified pre-owned device

 

Swap service to a different device

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