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Device repair options

  • Take your device to a Sprint Repair Center
  • Not near a store?
  • Tablet or mobile broadband devices
  • Repair cost
  • Swap service to a different device

Take your device to an authorized Sprint Repair Center

Make an appointment with an authorized service repair center. 

What you should know before your appointment:

  • Your device will be wiped clean before being repaired. If you can, backup the content on your device to avoid losing it.
  • Some devices may be able to be repaired in the store. A technician will determine in-store repair eligibility.
  • Sprint Repair Center may ship your device to our service center, where we typically repair your device within 5 business days
  • A loaner phone may be available to you at the store
  • If you have another Sprint device, we recommend bringing it to the store for us to activate during your repair
  • Check to see if you're eligible for an upgrade
  • Make sure you have permission to get device help at a Sprint store
  • Can’t be there with someone to get repairs or protection related transactions
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