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Activate your replacement phone

Got a new phone you want to swap for one already on your account? It's easy.

  1. Be sure your new phone's battery is fully charged
  2. Keep your phone and its box handy in case you need information from them (don't worry, we'll point out where to look)
  3. Click "Activate your phone" to start the process 
    • Do not use cell phones for this. This will not work through your cell phone so use a laptop or desktop only. 
    • You need to be the account owner or authorized to complete the swap. If you are not, log in and we'll help you request permission.
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