Activate your replacement phone
Got a new phone you want to swap for one already on your account? It's easy.
- Be sure your new phone's battery is fully charged
- Keep your phone and its box handy in case you need information from them (don't worry, we'll point out where to look)
- Click "Activate your phone" to start the process
- Do not use cell phones for this. This will not work through your cell phone so use a laptop or desktop only.
- You need to be the account owner or authorized to complete the swap. If you are not, log in and we'll help you request permission.