FAQs about the Sprint Deployed Military Program

The Deployed Military Program gives you the option to suspend your Sprint service without having to pay monthly charges while you're deployed overseas. Your account won't expire and you'll retain your phone numbers.

The program is available to Sprint and Sprint Prepaid customers.

1. Active military personnel who are being deployed overseas can call 844-751-0149 to sign up. Sprint Prepaid customers can call 855-639-4644 to sign up.
2. You'll need to give your contact info as well as the contact info of someone stateside who can receive the notification we'll send when your Deployed Military Program period is almost up.
3. A customer service agent will contact you to verify your military records and complete your enrollment.

No, there is no cost to sign up for this program.

While you're enrolled in the program:

• Your service will be suspended.
• Your account won't expire.
• Your account won't incur any new charges for the phone number(s) that are placed on Military Suspend.
• You'll retain your phone number(s).
• Your registered payment method (i.e. your credit/debit card or PayPal account) won't be charged.
• Any credits, bonuses or special awards will remain on your account.

Your Lease or Monthly Installments payments will be suspended along with your service. You won't pay any monthly charges while you're on military deployment for up to 36 months. Monthly charges, including any Lease or Monthly Installments payments, will resume once you come back from deployment and reinstate your service.

If your device is enrolled in a protection plan, your coverage will be canceled once you sign up for the Deployed Military Program. Device protection will be added back upon service reinstatement.

Once you qualify, your account will be covered for up to 36 months. If your deployment is scheduled to last longer than 36 months, the program can be extended by calling 844-751-0149 (or 855-639-4644 for Sprint Prepaid).

We'll send you an email or letter with your program end date after you sign up. You can also call 844-751-0149 (or 855-639-4644 for Sprint Prepaid) at any time to ask a Live Advisor for your program end date.

When your 36 months are almost up, we'll send an email or letter to remind you of your program end date. Please call 844-751-0149 (or 855-639-4644 for Sprint Prepaid) to either reinstate your service or extend your enrollment in the program.

Sprint Prepaid customers: Make sure you add money to your account by that date or your service will be disconnected and you could lose your phone number.

Once you return from deployment, call 844-751-0149 (or 855-639-4644 for Sprint Prepaid) to reinstate your service and keep your account from being deactivated. Your Live Advisor will be able to set you up on your old plan or help you choose a new plan.