A payment arrangement allows eligible customers additional time to pay the balance on their account. You can create a payment arrangement only when your account is past due. Payment arrangements process in the Central time zone according to the date and amount selected by the customer and uses the customer’s preferred payment method. In some cases, a partial upfront payment may also be required before a payment arrangement can be made.
Payment arrangements processed through an agent (by call or chat) incur a $10.00 support fee. You can avoid this fee by paying online or through the My Sprint app.
You can create a payment arrangement only when your account is past due. Follow these steps to create a payment arrangement and retain your services. Please be aware that balances paid after the due date are subject to late fees.
Click on Make a payment from the My Sprint dashboard.
Select the Total Due or Past Due option for your payment arrangement.
Click the date field to display the calendar.
Select a convenient date from the options provided. If you’re not eligible for a payment arrangement, you won’t be able to select a date other than today.
Look for a display message for you to confirm if you’re able to establish a payment arrangement at this time.
Make sure a payment method has been added to your account. Select your preferred payment method for the payment arrangement and click Continue. In some cases, you may be able to split your payment due into two different payment amounts via Add Payment. The payment amount(s) will need to be paid within the time frame provided in the calendar options.
Select Authorize to confirm your payment.
No. Any balance paid after the due date may be subject to late fees. Payments are processed in the Central time zone.
Yes. Services generally are restored immediately upon your payment arrangement, but could take up to 15 minutes.
Yes, a payment arrangement that remains open and in good standing will prevent further collection activity. If a payment arrangement is cancelled or didn’t process successfully the account will be subject to collection activities.
You can modify or cancel your payment arrangement up to one day before the scheduled processing date. Doing this may change your eligibility, which may prevent you from setting up a new payment arrangement. Learn more about modifying or cancelling a payment arrangement.
No. If you make a separate payment it will not cancel or change your existing payment arrangement. It could even result in a duplicate payment. Please be aware of what payments you make and when they will process. To see your scheduled payments, select Payment Center from the My Account menu.
If you create a payment arrangement and you’re enrolled in AutoPay, AutoPay will be put on hold. Once your payment arrangement closes — whether successful, unsuccessful or cancelled — your AutoPay enrollment will resume immediately. AutoPay won’t attempt a payment until your next scheduled due date.
To manage your notification preferences, select Profile and Security from the My Account menu.