We want to help you with a smooth process to release the phone number and the phone using that number from one Sprint account to another. Please read this page to better understand the process, who needs to do what and when, and what information is needed.
The Releasor is the account holder releasing ownership of the phone number and the phone using that number.
The Acceptor is the account holder accepting ownership of the phone number and the phone using that number.
Leased Devices: If the device has an ongoing billing agreement (Installment Bill or Lease), the total amount still due for the device billing agreement will be charged to the Releasor’s account after the Change Of Ownership is complete. The amount will be due on the Releasor’s next bill.
Promotions: If the Releasor receivesmonthly promotional service credits (loyalty credits, lease one, get one/buy one, get one, etc.), these credits will NOT transfer to the new account.
Plans:If the plan on the Releasor’s account is expired or promotional, it will NOT transfer to the new account. A new plan will be assigned to the Acceptor during the release of the phone number.
Past Due/Delinquent Accounts: Both Releasor’s and Acceptor’s accounts must be in good standing with no past due balance to process a Change of Ownership.
Time to complete the online request: Releasor and Acceptor each have 5 days to complete the online form.
Processing Time: The process can take up to 15 days. It is important for both Releasor and Acceptor to not make any changes to the phone number or phone being released (such as upgrading the device) until the request is completed.
Confirmation: We’ll send you an email confirmation when the Change of Ownership request has been completed.
In the next screens you’ll be asked to identify yourself as a Releasor or Acceptor and provide the necessary information.
Both Releasor and Acceptor must complete the form. The Releasor needs to complete the form before the Acceptor does.
Select who you are in this process, and let’s get started!