We want to help you with a smooth process to release the phone number and the phone using that number from one Sprint account to another. Please read this page to better understand the process, who needs to do what and when, and what information is needed.
The Releasor is the account holder releasing ownership of the phone number and the phone using that number.
The Acceptor is the account holder accepting ownership of the phone number and the phone using that number.
If the device has an ongoing billing agreement (Installment Bill or Lease), the total amount still due for the device billing agreement will be charged to the Releasor's account after the Change Of Ownership is complete. The amount will be due on the Releasor's next bill. If you would like to attempt a transfer of an ongoing billing agreement with the phone number to the Acceptor account please call us at (855) 808-4185, Monday-Saturday 8am-9pm Central.
Leases on month-to-month cannot be transferred to the target account. To check the status of your lease, please log into your sprint.com account.
Wearables: Wearables, such as watches, are eligible for change of ownership.
Promotions: If the Releasor receives monthly promotional service credits (loyalty credits, lease one, get one/buy one, get one, etc.), these credits will NOT transfer to the new account.
In the next screens you’ll be asked to identify yourself as a Releasor or Acceptor and provide the necessary information.
Both Releasor and Acceptor must complete the form. The Releasor needs to complete the form before the Acceptor does.
Select who you are in this process, and let’s get started!