Customer instructions for change of ownership
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If either account is a business account, please visit Business account change of ownership.
Before a Change of Ownership request can be submitted you must complete the following steps below:
If you’re the Releasor:
- Register your Sprint account by visiting www.Sprint.com/register.
- Get the Acceptor’s active or new Sprint account number.
If you’re the Acceptor:
- Have an active Sprint account. Call 855-808-4185 to establish a new account if needed.
- Register your Sprint account by visiting www.Sprint.com/register.
- Register using your Sprint account number, not the phone number.
- Provide the Releasor your Sprint account number.
Good information to know:
Leased Devices: If the device was acquired with a Sprint lease and end of lease options have not yet been completed, the Releasor may be responsible for ALL remaining lease or IB payments. Alternatively, in some cases, the Acceptor can accept the remaining payments. First, Sprint will perform a credit check on the Acceptor to determine their credit class.
If the Acceptor’s credit class is not equal to or better than the Releasor’s credit class, all remaining lease or IB payments will be on the Releasor’s next bill. If the Acceptor’s credit class is equal to or better than the Releasor’s, the Releasor can authorize transferring the remaining lease/IB charges to the Acceptor’s account.
Promotions: If the Releasor is receiving monthly promotional service credits (loyalty credits, LOGO/BOGO, etc.), their credits will NOT transfer to the new account.
Past Due/Delinquent Accounts: Both accounts must be in good standing with no past due balance to process a Change of Ownership.
Processing Time: It can take up to 15 days to process a Change of Ownership. It is important to not make any changes to the phone number being moved (e.g., upgrading the device) until the request is completed.
Confirmation: Expect an email confirmation once the Change of Ownership request is complete.
Great news! Now you’re ready to get started.
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If you have a business account, please visit Business account change of ownership.