No, select devices will need to be upgraded to run Sprint Direct Connect Plus. Click here for full device list.
Yes, Sprint Direct Connect Plus will run on Sprint subscriber tablets and iPads. User must be have Sprint Direct Connect Plus provisioned on the Sprint device and use the Corporate Administration Tool to generate the activation code.
Yes, Sprint Direct Connect Plus is available via the App Store and Google Play for select devices running iOS 9 or Android Lollipop at a minimum. Click here for full device list.
No, the Corporate Administration Tool is only to send out push-to-talk numbers and names in the Sprint Direct Connect Plus application. Non-push-to-talk contacts can be manually added into the contact list by the end user.
Maintenance releases are readily available once the product is released. Existing devices can be used until the existing Sprint Direct Connect product is decommissioned. Early migration is highly encouraged.
No. You will not be able to make Sprint Direct Connect Plus calls to other carriers branded push-to-talk offerings, but we anticipate a cross carrier Sprint Direct Connect Plus client offering in the coming months.
Yes, the application will remain "on" as long as the user does not log out of the application.
Yes, the familiar NEXTEL Chirp will still be used.
No, The push-to-talk ID will be the full phone number - no extensions or short dialing numbers can be used based on the Urban Fleet Mobile Identifier number.
No, however most legacy Sprint Direct Connect devices are several years old, and upgrading is encouraged to get the best product experience.
Yes, Sprint currently offers these devices. Kyocera DuraTR is an example.
Yes, you can revert back on select devices. Downloading the Sprint Direct Connect Plus software does not remove Sprint Direct Connect. However, you cannot use both at same time so we highly recommend you uninstall the old Sprint Direct Connect Now application to avoid issues.
If you have a Kyocera DuraXTP and you want to switch back you must turn off Sprint Direct Connect Plus and use ##3224246# to bring back the old Direct Connect settings menu.
Note: Legacy Sprint Direct Connect will be decommissioned at a future date. You will need to update the software and upgrade the device (in select cases) to use Direct Connect functionality.
No, the Corporate Administration Tool will replace MobileSync as the product will be decommissioned with the legacy Sprint Direct Connect platform. If a user is using MobileSync on a DuraXTP, that will still work for individual contact management and templates for regular numbers until that platform is shutdown when Direct Connect is shutdown.
Yes, those are called external contacts in the Corporate Administration Tool and can be added to group calls. These users must be using the Sprint Direct Connect Plus product.
Yes, the Supervisory Override feature allows a talk group member to be designated Priority User by an administrator. The Priority User has the ability to take the floor and speak at any time during a call, even if someone else has the floor.
No, documents cannot be sent through the application.
Legacy Sprint Direct Connect will work across multiple device types until the product is decommissioned or until you accept the post-launch maintenance release update, sign up and activate Sprint Direct Connect Plus.
No, you will need to use saved contacts within the app to dial another push-to-talk user. This is consistent across all carriers who use Kodiak as their push-to-talk platform.
Yes. The app can be downloaded from the App Store and Google Play.
Yes, a maintenance release will be pushed to the customer for download on the device. Additional steps to disable Sprint Direct Connect and enable the Sprint Direct Connect Plus product are required. Instructions can be found in the migration guide.
Yes. Here are some of the key new features of Sprint Direct Connect Plus.
Push-to-talk over Wi-Fi
High Definition Voice
Group Connect Calls up to 250 members
Broadcast Calls up to 500 members
Talkgroup Scanning with Priority
Corporate Administration Tool to manage push-to-talk Contacts & Groups
Push-to-talk Radio Mode configured via Corporate Admin Tool
No international roaming restrictions
Yes, please see the changes to frequently used Sprint Direct Connect terms.
Corporate Admin. Tool User
End User - In App - User Guide
Direct Connect or push-to-talk
Private Call (1:1)
Corporate Admin. Tool created Group call
Group Connect (unless scanning feature)
App created Group call
Ad-hoc Group Call (on-the-fly)
Quick Group Call
Physical push-to-talk key
Push-to-talk Button or push-to-talk Key
Instant Personal Alert
Corporate Administration Tool
No, Corporate Administration Tool only supports devices provisioned with Sprint Direct Connect Plus. This is consistent Corporate Administration Tool functionality across all carriers.
Yes, 100 max for Corporate Administration Tool created groups and 30 max for in-app created groups.
Yes, however the Corporate Administration Tool is a webpage optimized for use on the desktop browser.
No, however this enhancement is anticipated to be released in the coming months.
Yes, you can add them manually within the app or be populated automatically when the Corporate Administration Tool is used.
Yes, push-to-talk contacts can be pushed to the Sprint Direct Connect Plus app.
No, but the Corporate Administration Tool will list all push-to-talk users that are provisioned with Sprint Direct Connect Plus on their company’s account.
Yes, how-to videos and user guides. See above.
No, changes should be made on a desktop using the Corporate Administration Tool.
No, the Corporate Administration Tool is accessed through My Sprint on the sprint.com website.
Migration to Sprint Direct Connect Plus questions
Yes, and we’ll continue to accelerate customers for early eligibility.
No, the devices will remain fully functional with the exception of the radio button.
Yes, there will be a letter sent one year in advance containing additional details.