Dear customer,

We’re making some changes to provide a better, more consistent experience for all of our customers. No action is required on your end. Effective November 1, 2021, Sprint is cancelling the Advanced Device Insurance and Equipment Replacement Program insurance policies that supports your device protection program. Asurion will not be renewing the service contracts for the Equipment Service and Repair Program and the Advanced Device Service & Support Program, and is terminating the Tech Expert Agreement.¹ Sprint will no longer be billing you for the Sprint Complete program from that time forward.

Good news: You’ll be covered under the Protection<360>® program! Protection<360> provides the same key features that you enjoyed under Sprint Complete. As of your November bill, you’ll see the Protection<360> charge. For coverage details of Protection<360>, please visit t-mobile.com/p360updates.

Coverage is optional and you may cancel at any time and receive a prorated refund, if applicable. To make a request or if you have any questions, call us at 1-888-211-4727 and we’ll be happy to assist. You can also obtain separate coverage with the current provider by contacting them directly. 

Sincerely,
Your Sprint Team

¹The Equipment Replacement Program and Advanced Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA), Chicago, IL and administered by Asurion Protection Services, LLC. a licensed agent of CNA. The Equipment Service and Repair Program/Advanced Device Service and Support Service Contract are provided by Asurion Warranty Protection Services, LLC or one of its affiliates. To file a claim for a loss incurred before November 1, 2021, please contact Asurion within 60 days of the date of loss at 1-800-584-3666 or visit phoneclaim.com/sprint.