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Sprint support

Troubleshooting Indicator Lights for the TREBL with Sprint Magic Box

Troubleshooting Indicator Lights

LED

Color & Pattern

Description

User Action

Volume down

Solid Green

Device power on

None

Mute

Off

Device power off

None

Alexa

Solid Green

GPS location locked

None

Bluetooth pairing

Blinking Green

Scanning GPS satellite

Wait

Volume up

Off

GPS cannot lock location

Verify external antenna is connected and located outside. If continues � Contact Sprint.

Service

Solid Green

Service connected successfully

None

Service

Blinking Green

Connecting service

Contact Sprint

Service

Off

No signal

Wait

LTESolid greenLTE Magic Box activated

None

LTE

Blinking green

LTE Magic Box service activating

Wait

LTE

Off

No LTE Magic Box service

Contact Sprint.

Info

Solid Red

Unit error or issue

Contact Sprint

Info

Off

No information

None

Info button

NA

NA

When "Info" light is solid red, press Info buttononce to check information status.

 

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