Skip to main content
Call To Order Call to order
Sign in to your account to view this secure information.

Sign up for My Sprint

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers
Need to quickly pay your bill?
Federal Agencies Only: To access your online account, please contact us. More Info

Sprint support

Troubleshoot issues related to Bluetooth on your device for the Sonim XP8

This article helps you troubleshoot Bluetooth issues on your Samsung Sonim XP8

You may have Bluetooth� issues if your Sonim XP8 is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does your phone you're pairing with support the same Bluetooth protocols as your Sonim XP8?

    Refer to the Bluetooth device's user manual for compatibility.

    Your Sonim XP8 is compatible with Bluetooth v4.2 and supports the following profiles:

    • Advanced Audio Distribution Profile (A2DP)
    • Audio/Video Remote Control Profile (AVRCP)
    • Device Identification Profile (DI)
    • Generic Audio/Video Distribution Profile (GAVDP)
    • Generic Object Exchange Profile (GOEP)
    • Health Device Profile (HDP)
    • Hands-Free Profile (HFP)
    • Human Interface Device Profile (HID)
    • HID Over GATT Profile (HOGP)
    • Headset Profile (HSP)
    • Message Access Profile (MAP)
    • Object Exchange Profile (OBEX)
    • Object Push Profile (OPP)
    • Personal Area Networking Profile (PAN)
    • Phone Book Access Profile (PBAP)
    • Serial Port Profile (SPP)

    If the manual doesn't list any of these protocols, your Sonim XP8 is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the Sonim XP8 or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

      1. From the home screen, swipe down the Status bar.
      2. Tap the Settings icon.
      3. Tap Bluetooth.
      4. Tap the Bluetooth switch to ON if needed.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your Sonim XP8, is about 30 feet. Be sure your phones are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. With the phone powered off, remove the battery cover.
    2. Remove the battery.
    3. Wait 10 seconds.
    4. Replace the battery.
    5. Turn the phone back on.
  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your Sonim XP8, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your Sonim XP8 is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.

Login
Sign in to My Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

I forgot my Username or Password.
Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Welcome Back,

You left some items in your Cart. Pick up where you left off when you visit your cart.