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Troubleshoot issues related to text messaging on your device for the Sonim XP5s

This article helps troubleshoot text messaging issues on your Sonim XP5 S

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen, select the Left Nav key.
    2. Quick settings will be displayed.
    3. Select Airplane mode by pressing the Center Nav key.
    4. Note: The icon is blue when enabled.

  2. Verify mobile data is enabled.

    1. From the home screen, select the Menu Key.
    2. Select the Settings icon by pressing the Center Nav key.
    3. Select Data usage by pressing the Center Nav key.
    4. Scroll down and select Cellular data to turn ON by pressing the Center Nav key.
    5. Note: If turning mobile data off, select the Cellular data option again.

    6. The mobile data connection is now enabled or disabled.

  3. Perform a soft reset.

    A soft reset reconnects your Sonim XP5 S to the Sprint network.

    1. Turn off the device by pressing and holding the Power key, then select OK by pressing the Center Nav key to Power off.
    2. Wait 10 seconds.
    3. Turn the device back on by pressing the Power key.

  4. Have you ever been able to send or receive a text message on your Sonim XP5 S?

    If your Sonim XP5 S is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

  5. Have you moved to the Device from an iPhone?

    Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Device.

    To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.

    1. Go to the Apple iMessage de-registration webpage.
    2. In the No longer have your iPhone? section, enter your phone number in the Phone Number field.
    3. Click Send Code.
    4. Apple will send a message to your phone to confirm your de-registration. Enter that code in the Confirmation Code field.
    5. Click Submit.

Note: To optimize device performance, be sure your Sonim XP5 S is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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