Sign In
Sign in to your account to view this secure information.

Sign up for My Sprint

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers

Troubleshoot issues related to Bluetooth on your device for the Slate 8 Tablet

This article helps you troubleshoot Bluetooth issues on ANS Slate 8

You may have Bluetooth issues if your ANS Slate 8 is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does your tablet you're pairing with support the same Bluetooth protocols as your ANS Slate 8?

    Refer to the Bluetooth device's user manual for compatibility.

    Your ANS Slate 8 is compatible with Bluetooth v4.2 and supports:

    • Headset Profile (HSP)
    • Hands-Free Profile (HFP)
    • Object Push Profile (OPP)
    • Generic Object Exchange Profile (GOEP)
    • Advanced Audio Distribution Profile (A2DP)
    • Audio/Video Remote Control Profile (AVRCP)
    • Tablet Book Access Profile (PBAP)
    • Human Interface Device Profile (HID)
    • Personal Area Networking Profile (PAN)
    • Device Identification Profile (DI)
    • Generic Audio/Video Distribution Profile (GAVDP)
    • HID Over GATT Profile (HOGP)
    • Message Access Profile (MAP)
    • Object Exchange Profile (OBEX)
    • Service Discovery Application Profile (SDAP)

    If the manual doesn't list any of these protocols, your ANS Slate 8 is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the Device or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

    1. From the home screen swipe the Status bar down with two fingers.
    2. Tap the Settings icon.
    3. Tap Bluetooth.
    4. To turn Bluetooth on, tap the Bluetooth switch to On.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your ANS Slate 8, is about 30 feet. Be sure your devices are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key, then tap Power off.
    2. After 30 seconds.
    3. Turn your tablet back On.

  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your ANS Slate 8, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your ANS Slate 8 is running the most recent device software. Check for software updates

If you're still having issues, try the Sprint Community pages.

Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.

Login
Sign in to My Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

I forgot my Username or Password.
Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.