Program your device for the Samsung Galaxy S9
Steps to activate your Samsung Galaxy S9
- Phone is not active
- Unable to make or receive calls
- Unable to send or receive text messages
Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.
If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.
Update the data profile
If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.
Reset network connection
If the activation methods above did not work, reset your network connection.
If you are having trouble activating your Samsung Galaxy S9, make an appointment at a convenient Sprint Store.