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Troubleshoot issues related to text messaging on your device for the Samsung Galaxy J7 Refine

This article helps troubleshoot text messaging issues on your Samsung Galaxy J7 Refine

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen, swipe down the Status bar with two fingers.
    2. If Airplane mode is enabled, disable by tapping Airplane mode.

  2. Verify mobile data is enabled.
    1. From the home screen, swipe down the Status bar.
    2. Tap the Settings icon.
    3. Tap Connections.
    4. Tap Data usage.
    5. Ensure Mobile data is enabled.

  3. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy J7 Refine to the Sprint network.

    1. Turn off the device by pressing and holding the Power/Lock key, then tap Power off.
    2. Tap Power off again.
    3. Wait 10 seconds.
    4. Press the Power/Lock key to turn the device back on.

  4. Have you ever been able to send or receive a text message on your Samsung Galaxy J7 Refine?

    If your Samsung Galaxy J7 Refine is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

  5. Have you moved to the Samsung Galaxy J7 Refine from an iPhone?

    Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Samsung Galaxy J7 Refine.

    To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.

    1. Go to the Apple iMessage de-registration webpage.
    2. In the No longer have your iPhone? section, enter your phone number in the Phone Number field.
    3. Click Send Code.
    4. Apple will send a message to your phone to confirm your de-registration. Enter that code in the Confirmation Code field.
    5. Click Submit.

Note: To optimize device performance, be sure your Samsung Galaxy J7 Refine is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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