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Troubleshoot issues related to the touchscreen on your device for the Samsung Galaxy J7 Perx

This article helps troubleshoot the touchscreen not responding on your Device

You may have touchscreen issues if your phone:

  • Screen doesn't respond to your touch
  • Freezes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify if your screen protector or protective case is interfering with the touchscreen.

Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.

Try removing any screen protector or case, and test to see if your issue is fixed.

Caution: Some screen protectors may not reapply properly.

Note: Use only device-compatible protective cases.

2. Perform a soft reset.

A soft reset reconnects your Device to the Nationwide Sprint 4G LTE Network.

      1. With the phone powered on, remove the battery cover.
      2. Remove the battery
      3. Wait 10 seconds.
      4. Replace the battery.
      5. Turn the phone back on.

3. Identify if the operating system is affecting touchscreen functionality.

If these steps don't solve your issue, a broader performance issue may be the cause.

Troubleshoot performance issues.

Note: To optimize device performance, be sure your Device is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care

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