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Troubleshoot issues related to data connectivity on your device for the Samsung Galaxy J7 Perx

This article helps you troubleshoot data connectivity issues on your Device

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify mobile data is enabled.

  1. From the home screen, tap Apps.
  2. Scroll to and tap Settings.
  3. Tap Connections.
  4. Tap Data usage.

To enable mobile data, tap the Mobile data switch ON if needed.

2. Verify your Device is connected to the Nationwide Sprint 4G LTE Network using My Sprint App.

  1. From the home screen, tap Apps.
  2. Scroll to and tap My Sprint App.
  3. Swipe to the left to open Device Diagnostics.
  4. Look for Network:
  • Network is in the Passed section: Your phone is connected to the Nationwide Sprint 4G LTE Network.
  • Network is in the Failed or Flagged section: Update the Data Profile.
    1. From Device Diagnostics, tap Network.
    2. Tap Update Profile.
    3. After the update is complete, tap OK.

3. Reset your connection to the Nationwide Sprint 4G LTE Network.

Note: Resetting your connection does not erase any of your content or data.

  1. From the home screen, tap Phone.
  2. If needed, tap the Dialpad icon.
  3. Dial ##72786#.
  4. Tap YES.
  5. Your phone will restart.
  6. After it restarts, your phone automatically starts Hands Free Activation.
  7. After Hands Free Activation completes, your phone is ready to be used.

Note: To optimize device performance, be sure your device is running the most recent device software. Check for software updates.

If you're still having issues, please select your provider to contact Sprint Customer Care.

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