Skip to main content
Call To Order Call to order
Sign in to your account to view this secure information.
Need to quickly pay your bill?

Sign up for My Sprint

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers
Federal Agencies Only: To access your online account, please contact us. More Info
Need to quickly pay your bill?
Federal Agencies Only: To access your online account, please contact us. More Info

Sprint support

Troubleshoot issues related to low internal memory on your device for the Samsung Galaxy J3 Achieve

This article helps you troubleshoot low internal memory issues on your Samsung Galaxy J3 Achieve

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Samsung Galaxy J3 Achieve or when you need to clear your application cache.

  1. Determine if your phone has low memory.

    1. From the home screen, swipe down the Status bar.
    2. Tap the Settings icon.
    3. Tap Device maintenance.
    4. Tap Memory.
    5. Refer to Available in the Overview section to determine if your phone has low memory.

  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Samsung Galaxy J3 Achieve comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your Samsung Galaxy J3 Achieve saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card. Some applications must remain on internal memory. If an application on the memory card malfunctions, move it back to your Device internal memory.

    1. From the home screen, swipe down the Status bar.
    2. Tap the Settings icon.
    3. Tap Apps.
    4. Scroll to and tap the preferred application.
    5. Tap Storage.
    6. Tap CHANGE.
    7. Tap the SD card name.
    8. Tap MOVE.

  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory. Try clearing the application cache from your larger applications to free up space. Continue to clear the cache on the rest of your apps. You may not be able to clear the cache for every application. Rarely, an application may not function as expected afterward. Be sure you clear only the application cache and not the application data.

    If you clear the application data, you remove your personal settings and info such as login information and high scores. If you clear the application cache, you don't remove your personal settings or information.

    Clear the application cache.

  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. With the phone powered off, remove the battery cover.
    2. Remove the battery.
    3. Wait 10 seconds.
    4. Replace the battery.
    5. Turn the phone back on.

Note:To optimize device performance, be sure your Samsung Galaxy J3 Achieve is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.

Learn about your California consumer privacy rights. Submit a request for Sprint not to sell your personal information.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.

Login

Sign in to My Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

I forgot my Username or Password.

Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Welcome Back,

You left some items in your Cart. Pick up where you left off when you visit your cart.