This article helps you troubleshoot low internal memory issues on your OnePlus 7 Pro 5G

You may have low internal memory issues if your phone is:

• Displaying low memory error messages
• Unable to install applications
• Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your OnePlus 7 Pro 5G or when you need to clear your application cache.

1. Verify if your phone has low memory.

1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. Tap Storage.
4. The amount of available memory is displayed.

2. Uninstall unused applications.

We recommend that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

Uninstall an application.

Note: Your OnePlus 7 Pro 5G comes with some pre-installed applications that you can't uninstall.

3. Clear application cache.

Each application has a cache of temporary files that may be taking up memory. Try to free up space by clearing the application cache from your larger applications first and then continue to clear the cache on the rest of your apps. You may not be able to clear the cache for every application and, rarely, an application may not function as expected afterward.

• Clear the application cache on your applications to free up space and improve performance.
• Be sure you clear only the application cache and not the application data.
• When you clear the application data, it removes your personal settings and info such as login information and high scores.
• Clearing the application cache does not erase any of your content or data.
1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. Tap Apps & notifications.
4. Scroll to and tap the preferred application.
5. Tap Storage.
6. Tap CLEAR CACHE.

4. Perform a soft reset.

A soft reset deletes any temporary files and can potentially free up internal memory without erasing any of your content or data.

1. Turn off the device by pressing Power/Lock key.
2. Tap Power off.
3. Wait 10 seconds.
4. Turn the phone back on.

Note: To optimize device performance, be sure your OnePlus 7 Pro 5G is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care.