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Troubleshoot issues related to data connectivity on your device for the Motorola z² Play - Open Market

This article helps you troubleshoot data connectivity issues on your Motorola Z2 Play

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify mobile data is enabled.

    1. From the home screen, swipe down the Status bar.
    2. Tap the Settings icon.
    3. Tap Data usage.
    4. If needed, tap to enable Cellular data.

2. Update the data profile.

    1. From the home screen, swipe down the Status bar.
    2. Tap the Settings icon.
    3. Tap More.
    4. Tap Cellular networks.
    5. Tap Carrier settings.
    6. Tap Update device config and wait for the update to complete.
    7. Tap OK.

3. Perform a soft reset.

A soft reset reconnects your Motorola Z2 Play to the Sprint network.

      1. Press and hold the Power key for 10 seconds.
      2. The phone will power off and restart.

4. Do you know if other Sprint customers are experiencing the same problem in the same location?

      1. If yes or you don't know: Please contact Sprint Customer Care for help.
      2. If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

5. Temporary solution: Connect to a Wi-Fi network.

You can connect to a Wi-Fi network as a temporary solution.

Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your Motorola Z2 Play may decrease the signal strength.

Connecting to a Wi-Fi network may also improve battery life.

Note: To optimize device performance, be sure your Motorola Z2 Play is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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