This article helps you troubleshoot Bluetooth issues on your Motorola Z2 Play

You may have Bluetooth� issues if your Motorola Z2 Play is unable to:

• Pair with a Bluetooth device
• Connect to a Bluetooth device
• Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1.Does your phone you're pairing with support the same Bluetooth protocols as your Motorola Z2 Play?

Refer to the Bluetooth device's user manual for compatibility.

Your Motorola Z2 Play is compatible with Bluetooth v4.2 and supports:

• Headset Profile (HSP)
• Hands-Free Profile (HFP)
• Object Push Profile (OPP)
• Generic Object Exchange Profile (GOEP)
• Advanced Audio Distribution Profile (A2DP)
• Audio/Video Remote Control Profile (AVRCP)
• Phone Book Access Profile (PBAP)
• Human Interface Device Profile (HID)
• Personal Area Networking Profile (PAN)
• Device Identification Profile (DI)
• Generic Audio/Video Distribution Profile (GAVDP)
• HID Over GATT Profile (HOGP)
• Message Access Profile (MAP)
• Object Exchange Profile (OBEX)
• Service Discovery Application Profile (SDAP)

If the manual doesn't list any of these protocols, your Device is unable to connect to that Bluetooth device.

2.Is Bluetooth enabled on both devices?

Bluetooth may be turned off on either the Motorola Z2 Play or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. Tap Bluetooth.
4. To turn Bluetooth on, tap the Bluetooth switch to On.

3.Is the Bluetooth device in range?

The Bluetooth communication range for most devices, including your Motorola Z2 Play, is about 30 feet. Be sure your phone is in range.

4.Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue.

1. Press and hold the Power key for 10 seconds.
2. The phone will power off and restart.

5.Remove the pairing and re-pair the Bluetooth device.

Removing the pairing, restarting your Motorola Z2 Play, and then re-pairing the Bluetooth device refreshes and updates your connection.

Pair with a Bluetooth device.

Note: To optimize device performance, be sure your Motorola Z2 Play is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages.