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Troubleshoot issues related to apps on your device for the Motorola z² Play - Open Market

This article helps troubleshoot malfunctioning applications on your Motorola Z2 Play

You may have an unstable application if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.

  1. Turn the device off by pressing the Power/Lock key.
  2. Wait 10 seconds.
  3. Turn the phone back on.

2. Clear application cache.

Each application has a cache of temporary files that may be taking up memory. Try to free up space by clearing the application cache from your larger applications first and then continue to clear the cache on the rest of your apps. You may not be able to clear the cache for every application and, rarely, an application may not function as expected afterward.

  • Clear the application cache on your applications to free up space and improve performance.
  • Be sure you clear only the application cache and not the application data.
  • When you clear the application data, it removes your personal settings and info such as login information and high scores.
  • Clearing the application cache does not erase any of your content or data.
    1. From the home screen, scroll down the Status bar.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Apps.
    4. Scroll to and tap an app.
    5. Tap Storage.
    6. Tap CLEAR CACHE.

3. Clear application data.

Caution: When you clear application data, you're permanently deleting your user information, settings, high scores, credit card information, and other files that weren't downloaded originally.

When you clear application data, the application resets to look like the first time you opened it.

  1. From the home screen, scroll down the Status bar.
  2. Scroll to and tap Settings.
  3. Scroll to and tap Apps.
  4. Scroll to and tap an app.
  5. Tap Storage.
  6. Tap CLEAR DATA.
  7. Review the warning, then tap OK.

4. Uninstall and reinstall the application that isn't working.

A complete application uninstall removes all related files, settings, and data from your Motorola Z2 Play. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

Uninstall the application.

Download and reinstall the application.

Note: To optimize device performance, be sure your Motorola Z2 Play is running the most recent device software.Check for software updates.

If you're still having issues, try the Sprint Community pages or contact the application developer listed in the Play Store application description for more help.

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