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Troubleshoot issues related to text messaging on your device for the moto e⁴ plus

This article helps troubleshoot text messaging issues on your Motorola E4 Plus

  • You may have text messaging issues if your phone is:
  • Unable to send or receive text messages

Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify airplane mode is turned off.

  1. From the home screen, swipe down the Status bar.
  2. Swipe down again to access the Quick Settings menu.
  3. If Airplane mode is enabled, tap to disable it.
  4. Note: The icon is white when enabled.

2. Update the Data Profile.

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap System Update.
  4. Tap Update Profile.
  5. Once the profile update is complete, tap OK.
  6. The data profile is now up to date.

3. Update the PRL.

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap System Update.
  4. Tap Update PRL.
  5. Once the PRL update is complete, tap OK.

4. Perform a soft reset.

A soft reset reconnects your Motorola E4 Plus to the Sprint network.

  1. Turn off the phone.
  2. Wait for 30 seconds.
  3. Turn the phone back on.

5. Have you ever been able to send or receive a text message on your Motorola E4 Plus?

If your Motorola E4 Plus is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

6. Have you moved to the Device from an iPhone?

Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Device.

To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.

  1. Go to the Apple iMessage de-registration webpage.
  2. In the No longer have your iPhone? section, enter your phone number in the Phone Number field.
  3. Click Send Code.
  4. Apple will send a message to your phone to confirm your de-registration. Enter that code in the Confirmation Code field.
  5. Click Submit.

Note: To optimize device performance, be sure your Motorola E4 Plus is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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