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Troubleshoot issues related to making and receiving calls on your device for the Moto E4 Open Market

This article helps troubleshoot making or receiving calls on your Motorola E4

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify airplane mode is turned off.

  1. From the home screen, swipe down the Status bar.
  2. Swipe down again to access the Quick Settings menu.
  3. If Airplane mode is enabled, tap to disable it.
  4. Note: The icon is white when enabled.

2. Reset the network settings.

Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

  1. From the home screen, scroll down the Status bar.
  2. Tap Configuration.
  3. Tap More.
  4. Tap Network settings reset.
  5. Tap Reset Settings.
  6. Read the warning then tap Reset Settings again.
  7. Your phone will automatically reset all network settings.

3. Verify if coverage is available at your current location.

If your Motorola E4 has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

4. Perform a soft reset.

A soft reset reconnects your Motorola E4 to the Sprint network.

  1. Press and hold the Power key to turn off .
  2. Remove the battery. After 30 seconds, reinsert the battery.
  3. Press and hold the Power key to turn device back on.

5. Do you know if other Sprint customers are experiencing the same issue in the same location?

  1. If yes or you don't know: Please contact Sprint Customer Care for help.
  2. If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

    Note: To optimize device performance, be sure your Motorola E4 is running the most recent device software. Check for software updates

    If you're still having issues, please contact Sprint Customer Care for more help.

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