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Troubleshoot issues related to data connectivity on your device for the Moto E4 Open Market

This article helps you troubleshoot data connectivity issues on your Motorola E4

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify mobile data is enabled.

    1. From the home screen, swipe up to view app drawer.
    2. Scroll to and tap Settings.
    3. Tap Data usage.
    4. If needed, tap to enable Cellular data.

2. Update the data profile.

  1. From the home screen, tap the All Apps icon.
  2. Scroll to and tap Settings.
  3. Tap More.
  4. Tap Cellular networks.
  5. Tap Carrier settings.
  6. Tap Update device config and wait for the update to complete.
  7. Tap OK.

3. Perform a soft reset.

A soft reset reconnects your Motorola E4 to the Sprint network.

    1. Turn your phone off
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

4. Do you know if other Sprint customers are experiencing the same problem in the same location?

    1. If yes or you don't know: Please contact Sprint Customer Care for help.
    2. If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

5. Temporary solution: Connect to a Wi-Fi network.

You can connect to a Wi-Fi network as a temporary solution.

Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your Motorola E4 may decrease the signal strength.

Connecting to a Wi-Fi network may also improve battery life.

Note: To optimize device performance, be sure your Moto E Andy is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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