Skip to main content
Call To Order Call to order
Sign in to your account to view this secure information.

If you don't have an account. Sign up here

Sprint support

Troubleshoot issues related to apps on your device for the Moto E4 Open Market

This article helps troubleshoot malfunctioning applications on your Motorola E4

You may have an unstable application if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.

  1. Turn the device off by pressing the Power/Lock key.
  2. Remove the battery. After 30 seconds, reinsert the battery.
  3. Press and hold the Power key to turn phone back on.

2. Clear application cache.

Each application has a cache of temporary files that may be taking up memory. Try to free up space by clearing the application cache from your larger applications first and then continue to clear the cache on the rest of your apps. You may not be able to clear the cache for every application and, rarely, an application may not function as expected afterward.

  • Clear the application cache on your applications to free up space and improve performance.
  • Be sure you clear only the application cache and not the application data.
  • When you clear the application data, it removes your personal settings and info such as login information and high scores.
  • Clearing the application cache does not erase any of your content or data.
    1. From the home screen, scroll down the Status bar.
    2. Tap the Settings icon.
    3. Scroll to and tap Apps.
    4. Scroll to and tap an app.
    5. Tap Storage.
    6. Tap CLEAR CACHE.

3. Clear application data.

Caution: When you clear application data, you're permanently deleting your user information, settings, high scores, credit card information, and other files that weren't downloaded originally.

When you clear application data, the application resets to look like the first time you opened it.

  1. From the home screen, scroll down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap Apps.
  4. Scroll to and tap an app.
  5. Tap Storage.
  8. Review the warning, then tap DELETE.

4. Uninstall and reinstall the application that isn't working.

A complete application uninstall removes all related files, settings, and data from your Motorola E4. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

Uninstall the application

Download and reinstall the application

Note: To optimize device performance, be sure your Motorola E4 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages or contact the application developer listed in the Play Store application description for more help.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.


Sign in to Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

Caps lock is on
I forgot my Username or Password.

Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Welcome Back,

You left some items in your Cart. Pick up where you left off when you visit your cart.