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Troubleshoot issues related to making and receiving calls on your device for the LG Stylo 3

This article helps troubleshoot making or receiving calls on your LG Stylo 3

You may have issues with calls if you have:

  • A low signal strength

  • Trouble making or receiving calls

  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. Press and hold the Power key.

    2. If Turn off Airplane mode displays, tap Turn off Airplane mode to turn it off. 

  2. Verify if coverage is available at your current location.

    If your LG Stylo 3 has low signal strength, see if your location is within wireless provider coverage. Depending on your service provider, you can access the coverage map via

    If your phone is in a 4G LTE coverage area, make sure 4G LTE is enabled.

  3. Reset your connection to the Nationwide Sprint 4G LTE Network.

    Note: Resetting your connection does not erase any of your content or data.

    1. From the home screen, tap the Phone icon.

    2. Dial ##72786#.

    3. Tap OK.

    4. Your phone will restart.

    5. After it restarts, your phone automatically starts Hands Free Activation.

    6. After Hands Free Activation completes, your phone is ready to be used.

Note: To optimize device performance, be sure your LG Stylo 3 is running the most recent device software. Check for software updates.

If you're still having issues, please select your provider to contact Sprint Customer Care.

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