This article helps you troubleshoot data connectivity issues on your LG Stylo 3

You may have data connectivity issues if you're unable to:

• Connect to the Internet
• Browse websites
• Send or receive multimedia messages
• Load Internet content within applications
• Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify mobile data is enabled.

   1. From the home screen, swipe down on the Status bar with 2 fingers.

   2. Tap the Settings icon.

   3. Tap the Networks tab.

   4. Tap to turn Mobile data switch to ON if needed.

2. Reset your connection to the Nationwide Sprint 4G LTE Network.

   Note: Resetting your connection does not erase any of your content or data.

   1. From the home screen, tap the Phone icon.

   2. Dial ##72786#.

   3. Tap OK.

   4. Your phone will restart.

   5. After it restarts, your phone automatically starts Hands Free Activation.

   6. After Hands Free Activation completes, your phone is ready to be used.

Note: To optimize device performance, be sure your LG Stylo 3 is running the most recent device software. Check for software updates.

If you're still having issues, please select your provider to contact Sprint Customer Care.