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Troubleshoot issues related to text messaging on your device for the Kyocera DuraTR

This article helps troubleshoot text messaging issues on your Kyocera Ten4

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages

Displaying error codes or network messages when you try to send a text message.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen, press the OK key.
    2. Scroll to Settings and press the OK key.
    3. Select Wireless & networks, press the OK key.
    4. Scroll to More and press the OK key.
    5. Select Airplane mode and press the OK key.
    6. Scroll and select Off if is On, then press the OK key.
  1. Update the Data Profile.

    1. From the home screen, press the OK key.
      Note: Updating the data profile requires that the device be in your network coverage area.
    2. Scroll to Settings and press the OK key.
    3. Scroll to System and press the OK key.
    4. Scroll to System updates and press the OK key.
    5. Scroll to Update profile and press the OK key.
    6. Once the profile update is complete, Press the OK key.
    7. The data profile is now up to date.
  2. Update the PRL.

    1. From the home screen, press theOK key.
    2. Scroll to Settings and press the OK key.
    3. Scroll to System and press the OK key.
    4. Scroll to System updates and press the OK key.
    5. Scroll to Update PRL and press the OK key.
    6. Once the PRL update is complete, press the OK key.

  3. Perform a soft reset.

    A soft reset reconnects your Kyocera Ten4 to the Sprint network.

    1. Turn off the phone.
    2. Remove the battery.
    3. After 30 seconds, reinsert the battery.
    4. Turn the phone back on.

  4. Have you ever been able to send or receive a text message on your Kyocera Ten4?

    If your Kyocera Ten4 is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Kyocera Ten4 is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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