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Troubleshoot issues related to Bluetooth on your device for the HTC U11

This article helps you troubleshoot Bluetooth issues on your HTC Ocean

You may have Bluetooth� issues if your HTC Ocean is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does the device you're pairing with support the same Bluetooth protocols as your HTC Ocean?

    Refer to the Bluetooth device's user manual for compatibility.

    Your HTC Ocean is compatible with Bluetooth v4.0 with A2DP, AVDTP, AVRCP, GAVDP, GOEP, HFP 1.5, HID, HSP, OBEX, PAN, SDAP/SDP, SPP, and Stereo Streaming.

    If the manual doesn't list any of these protocols, your HTC Ocean is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the HTC Ocean or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your HTC Ocean, is about 30 feet. Be sure your devices are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key. Ignore any prompts or other screen changes.
    2. Continue holding the Power key until your HTC Ocean turns off.
    3. Your device automatically turns back on.
    4. Test your phone to see if the issue is resolved.

  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your HTC Ocean, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your HTC Ocean is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages.

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